DAPHINE MORAA NYANGENA
Beaverton,OR
Summary
Productive Data Entry Operator with three years of experience building and maintaining electronic databases. Received and reviewed new written records, transcribed information into electronic databases, verified and validated new and previously-input data fields, prepared reports and contributed to refinement of data entry protocols. Team player with outstanding communication skills and flexibility working with others.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Data Entry Clerk
THE KENYA NATIONAL EXAMINATION COUNCIL
NAIROBI, KENYA
11.2023 - 12.2024
- Organized files according to established procedures for easy retrieval later on.
- Maintained confidentiality of sensitive information entered into the system.
- Performed data entry from raw mark sheets, computer generated mark sheets and other sources into computer systems.
- Compiled reports based on marks entry.
- Checked source documents against entered data to ensure accuracy.
- Assisted colleagues with resolving any issues related to data entry operations.
- Provided support to management staff in regards to data entry processes.
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Identified and corrected data entry errors to prevent duplication across systems.
- Stored hard copies of data in organized files to optimize retrieval.
- Proofread and edited documents to correct errors.
- Located information contained in files to meet requests by supervisors and other departments.
Network Administrator Intern
ICT Authority
NAIROBI, KENYA
11.2022 - 12.2023
- Configured and maintained network hardware and software.
- Identified, diagnosed, and resolved network problems.
- Monitored the performance of the network to ensure optimal levels of service.
- Configured and maintained various network devices such as routers, switches, firewalls.
- Implemented security measures to protect the network from unauthorized access or malicious attacks.
- Performed regular maintenance tasks to keep the network running smoothly.
- Provided technical support for users having difficulty connecting to or using the network.
- Installed and configured new hardware and software components related to networking issues.
- Investigated and troubleshot complex network-related problems in a timely manner.
- Created detailed documentation regarding all aspects of the networks configuration and setup process.
- Maintained up-to-date knowledge of industry trends and developments related to networking technologies.
- Responded promptly to user requests for assistance with any type of networking issue.
- Collaborated with other departments within the organization when needed on projects involving networking infrastructure.
- Coordinated with vendors and suppliers regarding any necessary repairs or replacements related to networking equipment.
- Deployed wireless networks at various locations across the country.
- Evaluated existing processes related to managing networks resources in order to identify areas needing improvement.
- Maintained infrastructure performance by monitoring, performance tuning and troubleshooting surfaced issues.
- Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.
- Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
- Imaged OS and software deployments throughout system and addressed implementation concerns.
- Created and updated technical documentation for network installations and changes to existing installations.
- Documented all facets of technology department operations, including network infrastructure, licenses and FAQs, facilitating consistent responses and team operations.
- Configured and maintained routers, switches, firewalls, wireless networks and other network devices.
- Provided technical support for local area networks, wide area networks and Internet connections.
- Performed data backup operations on a regular basis to ensure the security of critical information.
- Implemented security measures such as firewalls, encryption technologies and access control lists to protect data from unauthorized access.
- Maintained positive working relationship with fellow staff and management.
IT Help Desk Technician
Kisii University
01.2021 - 04.2021
- Created user accounts and managed access privileges on networked systems.
- Maintained various databases of students' information and service requests.
- Documented all help desk activities including customer inquiries, resolutions, system configurations.
- Performed regular maintenance tasks such as virus scans, system backups, disk cleanups.
- Resolved complex technical problems by researching solutions online or consulting with subject matter experts.
- Installed and configured new hardware, software and peripheral devices.
- Provided technical support to students and other users in a timely manner.
- Assisted users with troubleshooting computer issues via remote desktop sessions.
- Tested and evaluated new technologies for potential implementation within the university's infrastructure.
- Configured firewalls to protect networks from unauthorized access attempts.
- Developed processes for resolving users' complaints related to IT services.
- Provided assistance with mobile device setup and configuration.
- Set up virtual private networks for secure remote access.
- Managed inventory of IT equipment such as laptops, printers, routers.
- Supported telephony systems such as VoIP phones and PBXs.
- Updated documentation related to IT procedures and policies.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for students and users.
- Used remote login tools to assist students with technical and product questions.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
Education
Bachelor's Degree in Information Technology -
MASINDE MULIRO UNIVERSITY OF SCIENCE AND TECHNOLOGY
10.2021
Kenya Certificate of Secondary Education -
SIRONGA GIRLS HIGH SCHOOL
12.2016
Skills
- ERP System support and management
- Database management
- User support
- Communication skills
- Application support
- Filing and data archiving
- Proficient with SQL Database
- File Management
- Administrative support specialist
- Verifying data accuracy
- Error identification
- Customer Service
- Information Protection
- Technical Support
- Data Recovery
- Hardware diagnostics
- Systems Analysis
- Software Installation
- Call Center Operations
- Training abilities
- Collecting information
Certification
- HCIA DATACOM CERTIFICATION
- GOOGLE PROJECT MANAGEMENT CERTIFICATE
Languages
English
Full Professional
References
- Mr Douglas Ndege, CEO, Lily Medical Services - Portland,
E-mail : ondege87@gmail.com
Mobile no: +165002246
- Dr Kevin Omieno, Dean SCIT, Kaimosi Friends University - Tiriki,
Mobile no+254726-849-197
Timeline
Data Entry Clerk
THE KENYA NATIONAL EXAMINATION COUNCIL
11.2023 - 12.2024
Network Administrator Intern
ICT Authority
11.2022 - 12.2023
IT Help Desk Technician
Kisii University
01.2021 - 04.2021
Bachelor's Degree in Information Technology -
MASINDE MULIRO UNIVERSITY OF SCIENCE AND TECHNOLOGY
Kenya Certificate of Secondary Education -
SIRONGA GIRLS HIGH SCHOOL
- HCIA DATACOM CERTIFICATION
- GOOGLE PROJECT MANAGEMENT CERTIFICATE
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