Daphine Muniz
Colleyville,TX
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manager
Bollore Logistics
Coppell, TX
09.2020 - Current
- Built strong operational teams to meet process and production demands.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Oversaw financial management, budget management, accounting and payroll activities.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Created corrective actions based on adverse KPI trends.
- Conducted periodic assessments to evaluate company's financial performance.
- Measured and reviewed performance via KPIs and metrics.
Director of Operations
Fine Line Production - Manufacturing
Euless, TX
02.2014 - 01.2020
- Worked with management team to develop operational goals aligned with business strategy.
- Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Developed and maintained client relationships to grow business and improve account retention.
- Reviewed site and department performance to improve quality of services and comply with regulatory requirements.
- Successfully improved employment turnover through creating incentive and training programs.
- Planned delivery routing, team workflows and promotional initiatives.
- Organized and oversaw work schedules of departmental managers.
- Monitored progress by establishing plans, budgets and measuring results.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Created effective business plans to focus strategic decisions on long-term objectives.
Education
High School Diploma -
Wichita Falls High School
Wichita Falls, TX06.1990
Skills
- Staff Management
- Multidisciplinary Collaboration
- Decision Making
- Workflow Optimization
- Problem-Solving
- Systems Implementation
- Financial and Cash Flow Analyses
- Customer Service
- Staff Training and Development
- Process Improvement Strategies
- Inventory Management
- Team Leadership
- Employee Motivation
- Cost Reduction and Containment
- Policies and Procedures Implementation
- Operations Oversight
- Performance Evaluation and Monitoring
- Recruitment and Hiring
- Training Management
Accomplishments
- Improved delivery of leather goods by improving leads times, realizing overall increase in customer satisfaction and cost efficiency.
Certification
- Forklift Certification License - 2014
- Lean Six Sigma Training - 2016
Timeline
Operations Manager
Bollore Logistics
09.2020 - Current
Director of Operations
Fine Line Production - Manufacturing
02.2014 - 01.2020
High School Diploma -
Wichita Falls High School