Daphine Nemutambwe
Irving,TX
Summary
Skilled administrative team member with extensive knowledge of medical standards, compliance requirements, and operational procedures. Strong problem-solving abilities and a friendly, caring demeanor with excellent communication skills. Proficient in inventory management, customer service, and inner-office operations.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Abarel Corporation
Carrollton, TX
01.2024 - Current
- Delivering exceptional customer support through phone and email communication channels.
- Boosting customer satisfaction levels through the provision of detailed and accurate support.
- Keeping track of all customer conversations, purchases, and grievances with precision.
- Ensuring compliance with company policies regarding privacy laws and data protection regulations.
- Performing administrative duties, such as filing paperwork, maintaining records, and updating databases.
- Adhering strictly to confidentiality guidelines when dealing with sensitive client information.
Medical Credit Controller
Life HealthCare Group
Johannesburg, South Africa
03.2022 - 10.2023
- Ensuring accurate and efficient administration of the credit control function.
- Ensure all accounts are followed up in accordance with the working protocols.
- Manage hospital DSOs in line with budget per unit.
- Ensure that the age analysis is managed in accordance with Life Healthcare protocols, targets, and objectives.
- Develop sound relationships with both internal and external customers, including patients, funders, doctors, and private patients.
- Compliance with working procedures and quality requirements.
- Accurate processing of the medical aid remittances and resolving short payments accordingly.
Training and Quality Administrator
Life HealthCare Group/ Employee health Solutions
Johannesburg, South Africa
09.2016 - 02.2022
- Assisted in maintaining optimal performance of the Training and Quality department at Life Occupational Health through responsive administrative support to the Quality Manager.
- Facilitated internship and teaching programs by streamlining training requirements.
- Oversaw project plans for interns, ensuring alignment with their field of study for optimal work exposure.
- Managed office communication channels including emails, telephone calls,
relevant correspondence distribution, message taking duties along with diary
management and meeting setup.
Admissions Clerk
Life HealthCare Group
Johannesburg, South Africa
09.2013 - 08.2016
- Managed medical aid claim responsibilities ensuring compliance with admission standards.
- Ensured proper admission of patients by coordinating with physicians, nurses, and other hospital staff.
- Coordinated with relevant medical personnel to ensure that necessary tests are administered in a timely and efficient manner.
- Assisted incoming patients by addressing queries and guiding them to their respective departments.
- Handled various admission documents like consent forms, medical records requests, and financial documentation.
- Booking beds while accurately recording ICD-10 and CPT codes alongside diagnoses.
Education
BBA - Healthcare Services
Gedion Robert Univesity
12-2021
Skills
- Data Entry
- Quality Assurance
- Report Writing
- Database Management
- Clerical Support
- Complaint resolution
- Customer Relations
- Typing proficiency
- Document Control
- Billing and coding
- Customer support background
Additional Certificates and Credits
- Secretarial/Administration Certificates – Intermediate Level,
- ISO 9001: 2000 Quality Management System Internal Auditing,
- Occupational Injuries and diseases in the workplace,
- Protection of Personal Information Act training,
- Customer complaint Training,
- Health and Safety Representative Training,
- Evacuation Warden Training
Timeline
Administrative Assistant
Abarel Corporation
01.2024 - Current
Medical Credit Controller
Life HealthCare Group
03.2022 - 10.2023
Training and Quality Administrator
Life HealthCare Group/ Employee health Solutions
09.2016 - 02.2022
Admissions Clerk
Life HealthCare Group
09.2013 - 08.2016
BBA - Healthcare Services
Gedion Robert Univesity
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