Daphine Phillips
Pensacola,FL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Sales Associate
Blue Thrift Store
05.2012 - Current
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
Customer Service Representative
Cavalier Telephone
08.2004 - 06.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Updated account information to maintain customer records.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Education
Associate Of Arts And Sciences - Criminal Justice
University of Phoenix
Tempe, AZ05.2018
Skills
- Garment Fittings
- Shipment Processing
- Returns and Refunds
- Documentation and Recordkeeping
- POS System Operations
- Excellent People Skills
- Microsoft Access
- Money Handling
- Cash Register Operation
- Dispute Mediation
- Verbal and Written Communication
- Conflict Resolution
- Cash Handling Accuracy
- PCI (Payment Card Industry)
- Answering Customer Questions
- Teamwork and Collaboration
- Speaking Clearly
- Customer Service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Sales Associate
Blue Thrift Store
05.2012 - Current
Customer Service Representative
Cavalier Telephone
08.2004 - 06.2011
Associate Of Arts And Sciences - Criminal Justice
University of Phoenix
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