Daphka Monde
Orlando,FL
Overview
6
6
years of professional experience
Work History
Recreation Leader
Orange County Government
08.2021 - Current
- Engaged participants in recreational activities and team-building exercises.
- Collaborated with other recreation staff in developing new recreational activities.
- Researched, planned, and organized mentally stimulating activities for individuals between ages of 55 and older.
Park Specialist
Orange County Government
11.2020 - 08.2021
- Patrolled all areas by foot and vehicle to assess park conditions and removed debris and waste from outdoor areas.
- Interacted pleasantly with visitors and promoted park rules, regulations, and safety measures to educate and inform.
- Secured park gates or doors at closing time and unlocked them at opening.
- Serviced park restrooms to keep each free of trash, stocked with basic supplies and clean for guests.
Customer Service Associate
Walgreens
09.2017 - 03.2020
- Helped large volume of customers daily with positive attitude and focused on customer satisfaction.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided training and support to new associates to help provide high-quality customer service.
Education
Bachelor of Science - Computing Technology And Software Development
Valencia College
Orlando, FLBachelor of Science - Business And Organization Leadership
Valencia College
Orlando, FLAssociate of Science - General Studies
Valencia College
Orlando, FLSkills
- Java
- Eclipse
- Coding
- Microsoft Windows
- Technical Support
- Analytical and Critical Thinking
Timeline
Recreation Leader
Orange County Government
08.2021 - Current
Park Specialist
Orange County Government
11.2020 - 08.2021
Customer Service Associate
Walgreens
09.2017 - 03.2020
Bachelor of Science - Computing Technology And Software Development
Valencia College
Bachelor of Science - Business And Organization Leadership
Valencia College
Associate of Science - General Studies
Valencia College