Daphkar JeanLouis
Hempstead,NY
Summary
Results-driven administrative professional with a diverse background in customer service, sales, and HR operations to drive business growth and success. Skilled in providing top-notch administrative support to executives, managing multiple projects simultaneously, and delivering exceptional customer service to clients. Proven track record of increasing sales revenue, streamlining HR processes, and improving operational efficiency. Adept at managing confidential information, building strong relationships with clients and colleagues, and adapting to changing environments. CONTACT Leadership Interpersonal Skills Analytical Thinking Attention to Detail Organization Problem-Solving Time Management Decision-Making
Overview
9
9
years of professional experience
Work History
Client Navigator
Woodhull Hospital
Brooklyn, NY
12.2020 - Current
- Facilitated intake assessments for new clients, resulting in a 15% increase in the number of clients admitted to Woodhull Hospital
- Collaborated with interdisciplinary teams to develop and implement individualized treatment plans for 50+ clients, resulting in a 20% increase in client satisfaction
- Maintained accurate and timely documentation of all client interactions and progress notes, ensuring compliance with hospital policies and regulations
- Coordinated with healthcare providers to schedule appointments, tests, and procedures for patients, resulting in a streamlined and timely process
- Assisted physicians with all secretarial/coordination aspects of patient care for patients and followed physician protocols according to diagnosis and referral
- Documented all aspects/encounters accurately in the electronic medical record within appropriate timeframes, reducing wait times for patients by 30%
- Conducted research and analysis of patient demographics to identify trends and make data-driven recommendations for improving the client satisfaction scores.
Coordinator/Sales Associate
TJ Maxx
New York, NY
04.2015 - 05.2021
- Increased sales revenue by 15% through effective product knowledge, cross-selling, and up-selling techniques
- Streamlined inventory management processes, reducing stock shortages by 25% and improving customer satisfaction levels
- Developed and implemented customer service training programs for the Women's
- Department team resulting in a 30% increase in positive customer feedback
- Demonstrated exceptional product knowledge and style recommendations, resulting in a 95% customer satisfaction rate
- Proactively monitored competitor activity and made recommendations to the management team to improve sales performance.
Administrative Assistant
LaGuardia Community College
New York, NY
01.2016 - 06.2018
- Coordinated and scheduled 15+ weekly adult education classes, ensuring timely and efficient delivery of program content
- Developed and implemented a streamlined filing system that reduced document retrieval time by 30% and improved overall departmental efficiency
- Facilitated communication and collaboration among departmental staff, resulting in a 20% improvement in inter-team communication and cooperation
- Maintained accurate and up-to-date student records, utilizing database software and ensuring compliance with regulatory requirements
- Provided exceptional customer service to students and stakeholders, resolving issues promptly and effectively to maintain positive relationships
- Created and maintained departmental budgets, ensuring timely submission of financial reports, which were used by senior management to make informed decisions.
Human Resources Administrative Assistant
Visions
New York, NY
05.2014 - 11.2017
- Implemented a streamlined onboarding process resulting in a 25% reduction in new employee paperwork errors
- Developed and maintained an electronic filing system for HR documents, resulting in a 50% reduction in time spent searching for files
- Created and maintained accurate employee records, ensuring compliance with state and federal regulations
- Coordinated and scheduled interviews with candidates, resulting in a 30% reduction in time to fill open positions
- Conducted initial phone screenings of candidates, resulting in a 20% increase in qualified candidates
- Collaborated with HR team to organize and execute employee engagement activities, resulting in a 15% increase in employee satisfaction.
Education
Associate -
LaGuardia Community College
Bachelor of Science Healthcare - Healthcare Administration
Southern New Hampshire University
Hooksett, NHSkills
- Expertise
- Administrative Assistance
- Record Keeping
- Scheduling and Calendar
- Management
- Client Relationship Management
- Inventory Management
- Cross-Selling, Upselling
- Sales Strategy
- Business Development
- Data Management
- CRM Software
- Onboarding, Payroll
- Administration
- Conflict Resolution
- Benefits Management
- Customer Service
Languages
French
Professional
Timeline
Client Navigator
Woodhull Hospital
12.2020 - Current
Administrative Assistant
LaGuardia Community College
01.2016 - 06.2018
Coordinator/Sales Associate
TJ Maxx
04.2015 - 05.2021
Human Resources Administrative Assistant
Visions
05.2014 - 11.2017
Associate -
LaGuardia Community College
Bachelor of Science Healthcare - Healthcare Administration
Southern New Hampshire University
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