Daphne Adkins
Hurricane,WV
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
12
12
years of professional experience
Work History
Respite Care Provider
Renee Utt
Hurricane, WV
12.2016 - 04.2024
- Provided temporary relief and support to families of individuals with disabilities.
- Monitored client progress and documented any changes or issues.
- Observed the physical health and emotional well-being of each client.
- Assisted with activities of daily living such as bathing, grooming, dressing, eating, and toileting.
Inventory Control Analyst/AP Asst/QA
Tasty Blend Foods
Fraziers Bottom, WV
05.2020 - 08.2021
- Conducted cycle counts to identify discrepancies between actual and recorded stock levels.
- Analyzed data from various sources to develop recommendations for improving inventory accuracy and cost savings.
- Coordinated with purchasing department to ensure timely delivery of materials and supplies.
- Maintained current records on all transactions related to inventory management, including receipts, transfers, adjustments, returns.
- Monitored stock levels in order to prevent overstocking or understocking of items.
- Performed regular physical inventories and reconciled differences between physical count and system-generated numbers.
- Ensured compliance with established internal control procedures by examining records, reports, operating practices, and documentation.
- Reviewed and verified invoices for accuracy and completeness.
- Maintained accurate records of payments, credits, and other transactions.
- Processed vendor invoices in a timely manner.
- Reconciled discrepancies between vendor statements and internal accounts payable reports.
- Performed data entry into accounting system to ensure accuracy of financial reporting.
- Resolved payment issues with vendors as needed.
- Assisted in the preparation of month-end closing activities related to accounts payable transactions.
- Communicated effectively with vendors regarding billing inquiries or discrepancies.
- Responded promptly to internal customer inquiries about payment status and account balances.
- Verified that all necessary approvals were obtained prior to processing payments.
- Ensured compliance with company policies and procedures relating to accounts payable processes.
- Reported issues in a timely manner with accurate descriptions and steps to reproduce them.
- Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
- Monitored production environment performance metrics for anomalies that could indicate quality issues.
Assistant Manager
Go Mart
St. Albans, WV
11.2017 - 05.2020
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Served as a liaison between staff members and senior management personnel.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Delegated daily tasks to team members to optimize group productivity.
Release of Information Specialist II
CIOX HEALTH, Health Information Managment
Hurricane, WV
04.2014 - 10.2016
- Reviewed patient records to determine releasable information according to HIPAA regulations.
- Compiled and organized medical documents for release of information requests.
- Processed incoming and outgoing mail, emails, faxes, and phone calls related to release of information requests.
- Maintained confidentiality of all patient records in accordance with HIPAA guidelines.
- Searched electronic health record system for requested documents.
- Verified accuracy of released information prior to dissemination.
- Managed databases containing PHI associated with releases of information requests.
- Resolved issues relating to incomplete or inaccurate authorizations.
- Prepared correspondence notifying requestors when additional documentation is needed prior to releasing requested documents.
- Responded promptly and professionally to customer inquiries via telephone or email.
- Participated in department, unit and hospital educational programs to maintain skill and competency levels.
- Identified protected health information to safeguard and protect patient privacy.
- Reviewed requester information in compliance with HIPAA guidelines to obtain patient data from electronic, off-site, or physical records.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
Store Manager
Par Mar Stores
Hurricane, WV
05.2013 - 02.2014
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Assessed operational efficiency of the store's departments.
- Managed daily banking activities such as deposits and withdrawals.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Assistant Store Manager
Go Mart
Hurricane, WV
06.2012 - 05.2013
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Server
Bob Evans Restaurant
Hurricane, WV
01.2012 - 05.2012
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
Education
High School Diploma -
Hurricane High School
Hurricane, WV06-1994
Skills
- Patient Companionship
- Client Safety And First Aid
- Compassionate Client Care
- Daily Living Assistance
- Assignment Delegation
- Inventory Tracking
- Attention To Detail
- Progress Monitoring
- Customer Service Management
- Mentoring And Coaching
- Training And Mentoring
References
References available upon request.
Timeline
Inventory Control Analyst/AP Asst/QA
Tasty Blend Foods
05.2020 - 08.2021
Assistant Manager
Go Mart
11.2017 - 05.2020
Respite Care Provider
Renee Utt
12.2016 - 04.2024
Release of Information Specialist II
CIOX HEALTH, Health Information Managment
04.2014 - 10.2016
Store Manager
Par Mar Stores
05.2013 - 02.2014
Assistant Store Manager
Go Mart
06.2012 - 05.2013
Server
Bob Evans Restaurant
01.2012 - 05.2012
High School Diploma -
Hurricane High School
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