Summary
Overview
Work History
Education
Skills
References
Timeline
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Daphne Alvarez

New Iberia,LA

Summary

Dynamic professional with a strong background in customer relationship management and small business operations at Charlie's Auto Worx LLC. Proven ability to enhance service satisfaction and retention through effective communication and multitasking. Skilled in medical records management and HIPAA compliance, ensuring confidentiality while delivering exceptional patient care.

Overview

27
27
years of professional experience

Work History

Co-Owner

Charlie's Auto Worx LLC
New Iberia, LA
11.2009 - Current
  • Managed daily operations for automotive repair and maintenance services.
  • Developed customer relationships to enhance service satisfaction and retention.
  • Coordinated scheduling of repairs and services for optimal shop utilization.
  • Resolved any customer complaints or issues quickly in order to maintain positive relationships.

Insurance Agent

Independent
New Iberia, LA
05.2007 - 11.2009
  • Consulted with clients to assess insurance needs and recommend appropriate coverage.
  • Educated clients on policy features, benefits, and claims procedures to enhance understanding.
  • Assisted in resolving client inquiries and claims issues promptly and professionally.
  • Developed relationships with new clients through cold calling and referrals from existing customers.
  • Conducted telephone appointments with prospective clients to build rapport and sell insurance services.

Medical Office Assistant

Angela Langlinais MD
New Iberia, LA
04.2006 - 05.2007
  • Managed patient appointments and coordinated schedules for efficient office operations.
  • Assisted in patient check-in and maintained accurate medical records for compliance.
  • Organized office supplies and maintained inventory for smooth day-to-day functions.
  • Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
  • Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
  • Followed HIPAA guidelines to ensure confidentiality of patient information.
  • Collected information, verified insurance and collected co-payments for patients as part of check-in process.

Transcriptionist

Cardiovascular Institute of the South
New Iberia, LA
08.1998 - 04.2006
  • Transcribed medical reports for cardiology specialists accurately and efficiently.
  • Maintained confidentiality of sensitive patient data following HIPAA regulations.
  • Processed medical documentation and ensured compliance with privacy regulations.
  • Assisted healthcare providers in retrieving necessary medical records promptly.
  • Trained new staff on procedures for managing medical records effectively.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.

Education

Associate of Applied Science - Medical Information

Remington College
Lafayette, LA
05-1998

Diploma - Medical Assistant

Southern Technical College
Lafayette, LA
01-1990

Skills

  • Customer relationship management
  • Parts ordering
  • Service scheduling
  • Effective communication
  • Multitasking and organization
  • Customer retention
  • Small business operations
  • Customer service
  • Patient scheduling
  • HIPAA regulations
  • Medical records confidentiality
  • Medical terminology
  • Office administration
  • Medical transcription
  • Computer skills
  • Medical records management
  • Patient referrals

References

References available upon request.

Timeline

Co-Owner

Charlie's Auto Worx LLC
11.2009 - Current

Insurance Agent

Independent
05.2007 - 11.2009

Medical Office Assistant

Angela Langlinais MD
04.2006 - 05.2007

Transcriptionist

Cardiovascular Institute of the South
08.1998 - 04.2006

Associate of Applied Science - Medical Information

Remington College

Diploma - Medical Assistant

Southern Technical College

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Daphne Alvarez