Summary
Overview
Work History
Education
Skills
Timeline
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Daphne Archie

Far Rockaway,NY

Summary

I am a very hard worker I am looking for a great opportunity. I am retired from Verizon and want to continue as a asset to any position. My Goal is to make every position great experience.. Just seeking an opportunity to do so. I Want to make any company a priority and professional experience.

Diligent Administrative Assistant with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.

Overview

26
26
years of professional experience

Work History

Sales Ambassador

Ralph Lauren
04.2024 - Current
  • Promoted brand loyalty by delivering exceptional customer service experiences.
  • Cultivated strong customer relationships through effective communication and product knowledge.
  • Educated customers on product features and benefits to enhance purchase decisions.
  • Collaborated with team members to execute sales strategies and improve overall performance.

Administrative Assistant

Verizon
06.1999 - 12.2023
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals Managed approximately 30 incoming calls, emails and faxes per day from customers.'. Use computers for various applications, such as database management or word processing. Conduct searches to find needed information, using such sources as the Internet. Create, maintain, and enter information into databases. Schedule and confirm appointments for clients, customers, or supervisors. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material. Complete forms in accordance with company procedures. Make copies of correspondence or other printed material. Manage projects or contribute to committee or team work. Provide services to customers, such as order placement or account information. Open, read, route, and distribute incoming mail or other materials and answer routine letters. Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions. Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Led initiatives to improve office organization, increasing overall productivity across the team.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Contributed to policy updates, researching regulations to ensure company compliance.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.

Education

Associate Degree - Business Administration and Management

TCI College of Technology
New York, NY
01.2001

Skills

  • Task completion
  • Proficient in field administration
  • Efficient appointment management
  • Administrative support
  • Organizational support skills
  • Calendar management
  • Clear and concise speaking
  • Accurate data entry
  • Experienced with Microsoft Office applications
  • Skilled in organizing schedules
  • Document formatting
  • Coordinating appointments
  • Scheduling and calendar management
  • Schedule and calendar management
  • File organization
  • Database entry
  • Confidentiality handling
  • Telephone reception
  • Workflow optimization
  • Payroll
  • Customer engagement
  • Database administration
  • Multitasking and organization
  • Team support
  • Customer service
  • Scanning and copying
  • Administrative support
  • Computer skills
  • Microsoft Word
  • Office administration
  • Client relations
  • Dedicated team player
  • Clerical support
  • Microsoft outlook
  • Microsoft Excel
  • Customer and client relations
  • Strong problem solver
  • Scheduling
  • Customer relations
  • Multi-line phone proficiency
  • Time management
  • Relationship building

Timeline

Sales Ambassador

Ralph Lauren
04.2024 - Current

Administrative Assistant

Verizon
06.1999 - 12.2023

Associate Degree - Business Administration and Management

TCI College of Technology

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Daphne Archie