Daphne Baum
Greensboro,NC
Summary
Personable Medical Assistant bringing 6 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
20
20
years of professional experience
Work History
New Patient Coordinator
Carolina Neurosurgery & Spine Associates
Greensboro, NC
08.2022 - Current
- Provided detailed explanations of insurance coverage and payment options to new patients.
- Assisted in scheduling appointments for new patients, ensuring that all relevant information was collected and entered into the patient database accurately.
- Responded promptly to telephone inquiries from potential new patients regarding services offered.
- Developed relationships with referring physicians and other health care providers to ensure the efficient flow of patient referrals.
- Collaborated closely with clinical staff members to ensure that all necessary documents were obtained prior to treatment being rendered.
- Monitored incoming calls routed through automated phone systems and transferred calls accordingly.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Resolved customer complaints or answered customers' questions.
- Explained appointment policies to patients and answered questions regarding scheduling, insurance, billing and other related issues.
- Monitored the schedule daily to ensure accuracy of appointments.
- Provided support to front office staff in a timely manner when needed.
- Resolved scheduling conflicts by working collaboratively with team members to find suitable solutions.
- Utilized electronic health record software for scheduling purposes.
- Processed cancellations or rescheduling requests promptly according to organizational policy.
- Answered phone calls and took messages for staff members.
Clinical Medical Assistant
Heag Pain Management Clinic
Greensboro, NC
11.2016 - 04.2022
- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for patients.
- Applied knowledge of Medicare, Medicaid and third-party payer requirements utilizing on-line eligibility systems to verify patient coverage and policy limitations.
- Performed detailed medical reviews of prior authorization request, following established criteria and protocols.
- Participated in revenue cycle processes, working to maximize profitability and increase revenue.
- Identified and corrected payment problems involving patients or third-party payers.
- Contacted insurance providers to check patient coverage.
Medical Assisting Intern
Bethany Medical Center
High Point, NC
01.2016 - 02.2016
- Accompanied patients to exam rooms and assisted as needed with walking or preparing for exam/procedure
- Interviewed patient and measured vital signs
- Performed effective venipuncture, capillary puncture, EKG, spirometry, and urinalysis
- Drawn medications and administered intramuscular and subcutaneous injections
- Cleaned exam rooms and maintained room supplies
- Fulfilled clerical responsibilities which include filing and faxing documents, answering calls, and transferring calls to appropriate person
- Provided support and assistance to the staff and providers in delivering exceptional patient care
Retail Pricing Coordinator
Food Lion, LLC
High Point, NC
12.2003 - 06.2013
- Responsible for 100% pricing accuracy by replacing price tags, verifying price changes, reporting discrepancies to corporate office and implementing weekly prices changes in a timely manner
- Operated handheld pocket computer/price scanner
- Continuously passed internal audits, NC Weights & Measures and Store Managers Weekly audits
- Provided excellent customer service, displayed positive attitude, explained discount card program, and helped customers locate products
- Assisted management to set up for the current weekly sales ad
- Supported front end staff and other departments, such as running the cash register during peak hours
Education
AAS Health - Science, Medical Assisting
03.2016
Registered Medical Assistant, AMT ID#2746885 CPR/BLS for Healthcare Providers, American Heart Association Certified Medical Billing/Coding Specialist, NHA HIPAA -
ECPI University
Skills
- Excellent customer service/compassionate care
- Microsoft Office Suite
- Hands-on training in Medisoft
- Experience in taking vital signs
- Lab skills including urinalysis
- Skilled at intramuscular, intradermal, and subcutaneous injections
- Knowledge of medical office equipment and instruments to administer patient care
- Proficient use of medical terminology
- Able to complete CMS-1500 form
- Trained in medical billing and coding:
- ICD-9 codes, CPT codes, and HCPCS codes
- Understands Medical Procedures
- Charting Expertise
- HIPAA Compliance
- Documentation Procedures Expert
- Medical Billing
- Appointment Scheduling
- Decision Making
- Time Management
- Critical Thinking
- Problem Anticipation and Resolution
- Diagnostic Testing
- Pharmacy Relations
- Social Perceptiveness
- Cleaning and Organizing
- Multi-line Telephone System Operation
- Cleaning and Sanitizing
- Treatment Room Preparation
- Examination Preparation
- Dictation and Transcription
- Coordinating Drug Refills
- Updating Medical Records
- Check-In and Check-Out Procedures
- Multitasking and Prioritization
- Completing Insurance Forms
Interests
EXTRA-CURRICULAR INVOLVEMENT_______________________ _______________________________
, Secretary, Phi Theta Kappa National Honor Society: Responsible for meeting minutes, 2015 – 2016
Member, Diversity Club, ECPI University: Assist with club/charity fund raising activities, 2015 – 2016
Languages
Timeline
New Patient Coordinator
Carolina Neurosurgery & Spine Associates
08.2022 - Current
Clinical Medical Assistant
Heag Pain Management Clinic
11.2016 - 04.2022
Medical Assisting Intern
Bethany Medical Center
01.2016 - 02.2016
Retail Pricing Coordinator
Food Lion, LLC
12.2003 - 06.2013
AAS Health - Science, Medical Assisting
Registered Medical Assistant, AMT ID#2746885 CPR/BLS for Healthcare Providers, American Heart Association Certified Medical Billing/Coding Specialist, NHA HIPAA -
ECPI University
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