Daphne Benton
Decatur,GA
Summary
Driven, goal-oriented sales associate with over 10 years of retail experience with a proven track record of managing teams and achieving exceptional results. Demonstrated ability to identify and resolve issues quickly and efficiently, while maintaining a high level of customer satisfaction.
Overview
17
17
years of professional experience
Work History
Store Sales Specialist /Site Supervisor
Floor and Decor
Tucker, Georgia
01.2017 - Current
- Supervised work of cashiers, training new team members and monitoring performance.
- planned shift and activities, assigned duties and supervised employees.
- Dealt with customers complaints and rectified product and service issues.
- Worked with General Manager to improve operations, sales and profitability.
- Provide an excellent in store experience for customers.
Customer Care Representative
Citi Trends
Morrow, GA
02.2012 - 12.2017
- Responding to all customers inquiries via phone , email, or chat.
- Resolving complaints, processing orders, and participating in training.
- Collaborated with managers of other departments to quickly resolve cust inquiries, resulting in 10% decrease in customer service tickets per week.
- Streamlined customer service workflow and poll which positively impacted customer satisfaction by 4%.
- Facilitated rollout of new service solutions that increased sales by 22%.
Retail Sales Associate
Marshalls
Atlanta , GA
09.2007 - 12.2011
- Process customer payments and handled cash transactions.
- Developed and executed sales strategy that resulted in 25% increase in revenue and a 15 % increase in customer traffic within the first 6 months.
- Upselling products, negotiating and showing ability to engage with customers and drive sales.
- Built rapport with customers, provided education on new products, and achieved over 135% of annual goals for enrollments in the store loyalty program.
Education
High School Diploma -
Charles L Harper High
Atlanta, GASkills
- Strong problem-solving skills and abilities to manage complex tasks
- Customer service
- Inventory management
- POS
- Team Leadership
- Communication
- Merchandising
- Process and procedure development
- Basic accounting
- Proficient in Microsoft office suite ( Word ,Excel, Powerpoint)
Timeline
Store Sales Specialist /Site Supervisor
Floor and Decor
01.2017 - Current
Customer Care Representative
Citi Trends
02.2012 - 12.2017
Retail Sales Associate
Marshalls
09.2007 - 12.2011
High School Diploma -
Charles L Harper High