Daphne Brook

Executed thorough audits of medication administration records for regulatory compliance.

Collaborated with healthcare providers to resolve medication discrepancies and issues.

• Participated in quality improvement initiatives to enhance pharmacy operations.
• Developed strategies to improve workflow processes related to medication reconciliation.
• Advised physicians regarding drug interactions, contraindications, and allergy concerns.
• Maintained accurate documentation throughout medication reconciliation processes.
• Supported discharge planning by verifying accuracy of patient medication lists.
• Trained new staff on best practices in medication reconciliation procedures.

• Trained in sterile compounding of intravenous admixtures and chemotherapy drugs.
• Conducted inventory audits, tracking expiration dates and removing outdated medications.
• Monitored storage areas for temperature control and cleanliness.
• Adhered to safety protocols for handling hazardous materials.
• Assisted in training new pharmacy staff on operations and processes.
• Operated automated dispensing systems to ensure timely medication distribution.
• Collaborated with healthcare teams to support patient care initiatives effectively.
• Adhered to all federal, state and local laws governing the practice of pharmacy technicians.

• Trained staff in customer service excellence and operational protocols.
• Implemented promotional displays to enhance product visibility and increase sales.
• Resolved customer inquiries and complaints using effective communication techniques.
• Collaborated with team members to achieve performance objectives and improve service quality.
• Conducted regular performance reviews, establishing goals for ongoing development.
• Managed daily operations, including customer service, inventory management, and staff scheduling.
• Oversaw cash handling procedures, ensuring accurate financial records and reconciling discrepancies.
• Monitored sales activities to guarantee satisfactory service and quality products.
• Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.