Daphne Brooks
Brandon,MS
Summary
Dynamic project administrator with extensive experience at the University of Mississippi Medical Center. Expert in billing workflows and patient account management, driving efficiency and accuracy. Proven ability to lead teams and enhance communication across departments, ensuring seamless operations and compliance. Skilled in insurance verification and fostering strong relationships with stakeholders. Actively preparing for CPC Certification, with knowledge of hospital billing protocols.
Overview
23
23
years of professional experience
Work History
Project Administrator
University of Mississippi Medical Center, UMMC
05.2023 - Current
- Manage patient accounts, billing workflows, and insurance verification for hospital services.
- Coordinate prior authorizations, claims resolution, and documentation accuracy.
- Utilize Epic EMR, PowerShare, and Microsoft Office Suite to support daily operations.
- Lead remote team activities, onboard new staff, and ensure smooth workflow transitions.
- Serve as point of contact in the supervisor's absence, maintaining continuity and oversight.
- Collaborate across departments to optimize scheduling, supply management, and office efficiency.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Maintained accurate records of all project-related expenses to facilitate budget tracking and financial reporting.
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Administrative Assistant III
University Of MS Medical Center
01.2015 - 05.2023
- Managed scheduling and coordination of meetings for multiple departments within medical center.
- Developed and maintained filing systems to enhance document retrieval efficiency.
- Assisted in preparing reports and presentations for departmental meetings, ensuring accuracy and clarity.
- Liaised with internal teams to facilitate communication and resolve administrative challenges effectively.
- Trained new administrative staff on office procedures and software applications to improve onboarding process.
- Prior authorizations for outpatient scans.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Billing Specialist II
University of Mississippi Medical Center, UMMC
01.2009 - 01.2012
- Processed and reviewed billing statements to ensure accuracy and compliance with regulations.
- Coordinated with healthcare providers to resolve billing discrepancies and improve customer satisfaction.
- Implemented new billing software to streamline processes and enhance data management efficiency.
- Trained junior staff on billing procedures, enhancing team productivity and accuracy in claims processing.
- Worked with multiple departments to check proper billing information.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Collaborated with healthcare team to ensure billing codes were accurately applied, optimizing reimbursement from insurance companies.
- Managed monthly billing cycles to ensure timely issuance of invoices and statements.
- Processed vendor and supplier payments on weekly basis.
Data Coordinator
University of Mississippi Medical Center, UMMC
01.2006 - 01.2009
- Managed data entry and validation processes to ensure accuracy and integrity of information.
- Developed and maintained spreadsheets for tracking project progress and resource allocation.
- Coordinated communication between departments to facilitate timely data sharing and collaboration.
- Implemented database management best practices to enhance data retrieval efficiency.
- Ensured compliance with industry standards and regulations regarding sensitive information handling protocols, maintaining strict confidentiality where necessary.
- Developed comprehensive documentation to facilitate a seamless transfer of knowledge among team members and stakeholders.
- Evaluated the effectiveness of current software tools used in managing company''s database system; recommended updates or replacements as needed.
- Located and corrected data entry errors and reported to management.
- Responsible for sending out monthly staff, residents, lecture materials.
- Complete PO and non-PO purchasing forms, and submit them to Accounts Payable.
- Publicize upcoming events and meetings using Microsoft PowerPoint and WordPerfect.
- Complete travel reimbursement request forms and submit for approval.
- Maintain and update filing systems for department records, employee files, department correspondence, and all other files.
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File Clerk
University of Mississippi Medical Center, UMMC
04.2003 - 01.2006
- Organized and maintained filing systems to ensure efficient document retrieval.
- Processed incoming and outgoing mail, ensuring timely distribution across departments.
- Assisted in digitizing records, improving access to important documents.
- Coordinated with team members to streamline document management processes.
- Examined, categorized, and sorted incoming documents.
- Created, implemented and monitored filing systems for easy retrieval of records.
- Monitored inventory of office supplies related to filing operations, facilitating uninterrupted workflow.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Collaborated closely with team members to address any discrepancies or issues within the filing system, resolving them quickly and efficiently.
- Restored old files and archived completed files for future reference.
- Managed sensitive or confidential files with attention to data security and storage policies.
- Improved file organization by implementing an efficient categorization and labeling system.
- Organized physical storage spaces for optimal use, maximizing available room for new document additions.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
Education
Certificate - CPT And Medical Terminology
Career Development Center
Jackson, MS 01-2023
Skills
- Prior Authorizations
- Accounts receivable coordination
- Patient account management
- Effective organizational skills
- Consistent remote engagement
- Proficient in Epic EMR
- Knowledge of medical coding standards
- Proficient in understanding complex texts
- Documentation management
Timeline
Project Administrator
University of Mississippi Medical Center, UMMC
05.2023 - Current
Administrative Assistant III
University Of MS Medical Center
01.2015 - 05.2023
Billing Specialist II
University of Mississippi Medical Center, UMMC
01.2009 - 01.2012
Data Coordinator
University of Mississippi Medical Center, UMMC
01.2006 - 01.2009
File Clerk
University of Mississippi Medical Center, UMMC
04.2003 - 01.2006
Certificate - CPT And Medical Terminology
Career Development Center