Daphne Castaneda
Cypress,TX
Summary
To gain any form of experience in any work environment placed in regardless of the circumstances. Vefr motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes.
Overview
4
4
years of professional experience
Work History
Leasing Agent
The Armory At Sam Houston
07.2023 - Current
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Participated in property inspections to prepare for move-ins and move-outs.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Recruited new residents through website advertising and marketing.
- Used Entrata to keep record of financial transactions and rental applications.
- Greeted clients, showed apartments, and prepared leases.
- Responded to requests and scheduled appointments for property showings.
Cashier / Customer Service/ Curbside
target
07.2020 - 11.2022
- Working for the Target corporation only furthered the experience in customer service, retail, and helping others needed to have great custoner service
- A day at Target included checking out guests while making sure all guests had a positive experience with us, taking out curbside orders in a rapid manner to eliminate guests waiting for items, and making returns and exchanges while explaining reasoning behind every decision made in the transaction.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
florist/cashier
kroger
07.2019 - 08.2020
- When I worked for the Kroger company, I spent my shifts creating a clean and uplifting work space for guests and other employees
- I learned many things working for this company like problem solving, cashier work, floral arrangement making, and dealing with large amounts of money at one time.
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Possess in-depth knowledge of various types of flowers and their seasonal availability.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
Education
Bachelor of Science - Health Administration
Sam Houston State University
Huntsville, TX12.2024
Associates - Science
Lone Star College System
Cypress08.2022
Highschool Diploma -
Cypress Woods High School
Cypress, TX05.2020
Skills
- Substantial customer service
- Bilingual (English & Spanish)
- Organization and planning
- Distinguished creativity and time management
- Pays great attention to details
- Pronounced problem solving
- Cash Handling
- Returns Processing
- Customer Assistance
- Reports and Documents
- Staff Mentoring
- Customer Service-Oriented
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Leasing Agent
The Armory At Sam Houston
07.2023 - Current
Cashier / Customer Service/ Curbside
target
07.2020 - 11.2022
florist/cashier
kroger
07.2019 - 08.2020
Bachelor of Science - Health Administration
Sam Houston State University
Associates - Science
Lone Star College System
Highschool Diploma -
Cypress Woods High School