Daphne Chaniz-Rico

Assume the primary responsibility for the assessment, planning, development, implementation, and evaluation of Case Management staff education and quality & safety initiatives for over 80 staff members.

• Train, mentor, and on-board of over 80 staff members regarding best practices, hospital policies, and standards of care.
• Engage the staff in monthly educational development and learning sessions.
• Provide leadership through the coordination and management of projects on 3 hospital campuses that support Care Management staff development and education initiatives.
• Collaborate with patients, physicians, staff, and other health care professionals across the continuum to provide coordinated care on 3 campuses.

Developed, implemented, educated, and evaluated processes and procedures to support management.

• Identified potential quality issues based in 3 departments.
• Promoted the ability to analyze the outcomes of nursing practices and facilitated refinements using the Evidence-Based Practice (EBP) process to decrease falls and restraints for over 120 clinical staff.
• Assisted in the design and implementation of a critical skills program that impacted learning programs for over 150 staff members across two campuses
• Provided support to staff and patients throughout the health illness continuum of 80 in-patient beds in Behavioral Health Units on two campuses with over 120 clinical staff.
• Provided clinical leadership through professional monthly mentorship of over 30 performance improvement clinical projects, certifications, and advancements in the field.
• Developed and implemented policies and procedures that support provision of services for a new in-patient unit to ensure regulatory standards for a 19-bed unit.

Led and managed relationships to identify opportunities for sales of new and additional Clinical Solutions products. Provided subject matter expertise on Clinical Solutions products based on the needs of key stakeholders.

• Drove new business revenue by meeting/influencing faculty to demonstrate the value of the product for universities enrolling 100 to over 130,000 students.
• Directed the sales and functions revolving around the development of business. Educated clientele to support accounts averaging $9,000.
• Worked with existing and potentially new customer accounts to review product needs and determined other opportunities for over 180 accounts.
• Responsible for customer accounts averaging $1 million in sales per year by tracking the sales pipeline, leads, and sales cycle through the utilization of Salesforce.

Provided expertise in the selection, placement, and management of vascular access devices. Served as a resource for education and policy development relative to vascular access.

• Provided Care and maintenance of central lines.
• Competent in Expert Level IV insertion skills for a variety of patients.
• Competent as an Expert Level IV insertion skills for variety of patient
• Provided Declots procedure for patients.
• Provided Port access and de-access for patients.
• Trained and mentored graduate RNs on best practices, hospital policies and standards of care.

Provided teaching and evaluation of students in clinical settings at various medical facilities. Created course objectives for Medical Surgical Nursing concepts both classroom and clinical. Applied teaching techniques to best achieve course objectives.

• Performed regular assessment of curriculum and, if required, provided improvements with rigor for 8-80 students.
• Operated on a team to teach labs and nursing skills to over 80 nursing students revolving around Medical Surgical nursing concepts.
• Prepared presentations, teaching lessons, and active learning strategies for over 40 students.
• Conducted nursing labs & remediation sessions for 10 nursing students.
• Supervised 8 students in laboratory and clinical work, offering knowledgeable advice to advance learning and abilities.

Handled the tasks of commissioning local health care through management, community health services, and as a general practitioner operating as a liaison with medical staff. Oversaw day-to-day activities of the organization.

• Recruited, supervised, and evaluated performance of recovery coaches, nursing, and clerical staff.
• Managed Community Support Programs that had 16 beds for patients needing intense detox with methadone or buprenorphine side effects.
• Managed 12 short-term-stay beds for 23 hours and determined their next level of care.
• Managed 30 to 100 slots available for intensive outpatient services such as counseling.
• Developed and implemented policies and procedures to assist with the development of regulatory compliance systems.
• Responsible for hiring, supervising, teaching, and development of 50 medical administrative staff.

Provided academic teaching and guidance to nursing students. Assisted them in Medical-Surgical concepts by developing nursing skills within clinical and classroom environments.

• Conducted and Prepared presentations, teaching lessons, and active learning strategies for over 40 students
• Performed regular assessment and development of curriculum and, if required, provided improvements with rigor for 8-80 students.
• Conducted nursing learning sessions in the classroom and demonstrated nursing skills with a team for 60 students.
• Conducted nursing lab teaching & remediation sessions for 20 nursing students.

Provided care for patients experiencing medical, cardiac, and trauma related emergencies.

• Conducted patient assessments and diagnostic tests to provide the physician with important patient health information used to create focused treatment plans, and manage ongoing care for up to 4 critical ill patients in a level 1 Trauma Center.
• Administered oral, intramuscular, and IV medications to patients and monitored responses.
• Trained and mentored graduate RNs on best practices, hospital policies, and standards of care.
• Used facility EMR system to update patient records, transmit prescriptions, and transfer files.