Daphne Crossno
Greenwood,AR
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Known for exemplary customer service and team collaboration.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Manager
Higher Testing
Roland, US
06.2021 - Current
- Defining, implementing, and revising operational policies.
- Developing and executing new growth directives
- Hire competent personnel and oversee employee training programs.
- Communicating with departmental heads to develop financial plans and ensure company wide compliance
- Overseeing client support service
- Led a team of employees in achieving production targets while maintaining high quality standards
- Collaborated with cross-functional teams to identify areas for improvement and implement corrective actions
- Coordinated logistics activities including transportation, warehousing, and distribution to meet customer demands on time
- Mentored team members on professional development goals leading to promotions within the organization
- Conducted regular team meetings to communicate goals, objectives, and expectations for the site operations
- Developed and maintained strong relationships with key stakeholders such as suppliers, customers, and regulatory agencies
Doctors Scheduling Coordinator
River Valley Smile Center
Fort Smith, US
03.2018 - 02.2021
- Answer and return incoming calls in a professional manner.
- Appropriately manage multiple incoming calls.
- Identifies system and procedural inefficiencies, and provides solutions.
- Ensure an exceptional 5-star patient experience throughout the patient visit.
- Take ownership of the provider's schedules to ensure maximum efficiency and production.
- Maintain the cleanliness of the front desk area and the waiting area.
- Assist the Front Team Lead as needed.
- Address office, faxes, emails, texts, and electronic correspondence.
- Schedule new patient exams, and reschedule when needed.
- Enter all referrals and correspondence into the patient records system.
- Send new patient welcome paperwork, and health history updates.
- Verify and collect the patient’s insurance information prior to their scheduled appointment.
- Ensure Health History forms are completed and submitted.
- Schedule patient appointments in an appropriate and timely manner in order to maintain a full daily schedule and meet production goals.
- Concentrate on the current day first, the next day second; i.e. An opening in a current-day schedule takes priority.
- Ensure all patient treatment appointments are confirmed; a left message is not considered confirmed.
- Confirm patient appointments via text messages, emails, and phone calls.
- Utilize various available reports to fill openings in provider schedules.
- Monitor and track broken appointments.
- Act as a liaison between the clinician and the patient.
- Greet patients immediately upon arrival in a pleasant and positive manner.
- Perform check-in procedures, and obtain appropriate forms for required documents.
- Assist the doctor in getting patients to understand and accept the recommended treatment, and subsequently coordinate the treatment plan to work for both the patient and the dental. office.
- Prior to the patient leaving the appointment, collect payment from the patient in the form of cash, credit card, check, or payment plan.
- Discuss financial options (payment plan, CareCredit, etc.). With patients, enter the information into the computer appropriately.
- Aid in collecting patient balances.
- Adhere to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient’s records.
Front Office Coordinator
Parklane Dental
Fort Smith, US
02.2016 - 08.2017
- Handle patient calls and effectively manage schedule
- Contact patients to confirm appointments.
- Track and report daily scheduling metrics.
- Effectively handle telephone inquiries.
- Greet patients immediately upon their arrival and provide excellent customer service.
- Maintain patient records in billing/scheduling system and in hard copy.
- Type correspondence for professionals.
- Provide billing support (posting payments, EOB's, reconciling, etc)
Owner/Operator
Olee Os
Van Buren, US
10.2010 - 08.2014
- Responsible for all operations including, but not limited to, finances, marketing, sales, customer service, and facility upkeep.
Education
Master of Science - Healthcare Administration
UAFS
Fort Smith, AR01-2028
Bachelor's - Organizational Leadership
UA Fort Smith; UAFS
Fort Smith, AR06.2025
High school or equivalent -
Skills
- Medical Scheduling
- Leadership Experience
- Sales
- Clerical experience
- Medical Billing
- Management
- Team management
- Computer literacy
- Medical terminology
- Organizational skills
- 10 Key Calculator
- Dental office experience
- Microsoft Word
- Medical Terminology
- Leadership
- MS Office
- Administrative experience
- Adobe Acrobat
- Personal Training
- Medical receptionist
- Salesforce
- Medical office experience
- Retail sales
- Supervising experience
- Dental Receptionist
- Medical Records
- Customer service
- Documentation review
- Typing
- Marketing
Certification
- Certified Personal Trainer
- CPR & First Aid
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Operations Manager
Higher Testing
06.2021 - Current
Doctors Scheduling Coordinator
River Valley Smile Center
03.2018 - 02.2021
Front Office Coordinator
Parklane Dental
02.2016 - 08.2017
Owner/Operator
Olee Os
10.2010 - 08.2014
Master of Science - Healthcare Administration
UAFS
Bachelor's - Organizational Leadership
UA Fort Smith; UAFS
High school or equivalent -
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