Daphne Cuffman
Herndon,VA
Overview
6
6
years of professional experience
Work History
Dashboard Admin Support
Seesaw Learning
San Francisco, CA
11.2020 - Current
- Build out 30+ dashboards per day for (SMB) schools/districts world-wide for customer usage
- Converse and problem solve with team members
- Address and troubleshoot technical errors
- Prepare, analyze, and edit large data sets for bulk upload into existing systems
- Monitored account processes to identify areas for improvement and implement plans to streamline and optimize outputs.
Customer Service Associate
La Pomponnee Salon And Spa
Pittsburgh, PA
07.2019 - 03.2020
- Assisted customers by setting appointments, answering phone calls, and responding to requests for products
- Helped customers (150+per day) with both check-in and check-out process
Office Associate
KGA Partners
Pittsburgh, PA
04.2017 - 08.2018
- Boosted file efficiency with proactive management of records and elimination of redundancy
- Provided clerical support through data entry, document management, and preparing deliveries
- Handled sensitive, confidential reports and documentation
Front Desk Associate
Amerifit Fitness Club
Pittsburgh, PA
05.2014 - 08.2016
- Oversaw fast-paced front desk operations with 120+ clients
- Greeted clients and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Confirmed relevant guest information and payment methods
Education
Bachelor of Science - Psychology
University of Pittsburgh
Pittsburgh, PA04.2020
Skills
- Strong Communication
- Adaptability
- Active Listening
- Time Management
- Research & Analysis
- SPSS
- Data Analysis
Research
Psychology Department, University of Pittsburgh, September 2018-December 2018
- Participated in research on Interteaching versus traditional methods of instruction and learning
- Conducted studies, collaborated with other students, collected data, and inputted data into SPSS
Timeline
Dashboard Admin Support
Seesaw Learning
11.2020 - Current
Customer Service Associate
La Pomponnee Salon And Spa
07.2019 - 03.2020
Office Associate
KGA Partners
04.2017 - 08.2018
Front Desk Associate
Amerifit Fitness Club
05.2014 - 08.2016
Bachelor of Science - Psychology
University of Pittsburgh
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