Daphne Antoine
Chino,CA
Summary
Actively seeking a remote customer service position where I can optimize my problem-solving and organizational skills. My goal is to contribute to increased customer service satisfaction in a customer relational capacity .
Overview
17
17
years of professional experience
Work History
Management Assistant
The Wedding Veil And Beyond
10.2011 - Current
- Managed and coordinated multiple assignments.
- Utilized multiple methods of communication to assist customers.
- Evaluated data to determine and implement the appropriate course of action to coordinate service recovery.
- Update and maintained office policies and procedures.
- Entered and updated information into relevant databases.
- Answering routine inquiries and relaying pertinent information and messages to and from appropriate departments.
Customer Service Representative
Garrett Event Management
01.2007 - 10.2011
- Managing incoming calls and customer service inquires
- Interacting with customers via telephone, email and in person to provide support an information.
- Meeting customer needs and reaching department expectations.
- Maintained confidentiality and privacy of information.
- Partnered with manager to train and develop team member skillsets and competencies.
- Organized and prioritized workloads and assignments
- Collaborated with other departments to help meet the needs of the consumer.
- Answering inbound phone calls according to protocol.
- Managing multiple tasks as the same time.
Education
Master of Science - Human Services
Capella University
Minneapolis, MN03.2010
Bachelor of Science - Human Services
University of Phoenix
Ontario, CA04.2007
Skills
- Time Management
- Creativity
- Organizational Abilities
- Customer Service Skills
- Data Entry and Documentation
- Customer Satisfaction
- Exceptional Customer Service
Accomplishments
- I enjoy Interior Decorating because it allows me to take a blank canvas and narrate a story through designing.
Timeline
Management Assistant
The Wedding Veil And Beyond
10.2011 - Current
Customer Service Representative
Garrett Event Management
01.2007 - 10.2011
Master of Science - Human Services
Capella University
Bachelor of Science - Human Services
University of Phoenix