Daphne Dauzat
Kansas City,MO
Summary
Diplomatic customer service and emergency incident professional experienced in defining and analyzing requests to resolve issues. Accurate and detail oriented in documenting various concerns, coordinating responses and dedicated to maintaining a knowledge of the most current procedures. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
26
26
years of professional experience
Work History
Provider Enrollment Agent
Kelly Services
Kansas City, MO
01.2024 - Current
- Reviewed and updated provider enrollment applications to ensure accuracy and completeness of information.
- Assisted providers with the completion of their application packages, including obtaining all necessary documents.
- Performed verification checks for new provider enrollments in accordance with company policies and procedures.
- Resolved discrepancies between provider applications and available data sources.
- Maintained accurate records regarding all aspects of the enrollment process in a secure database.
- Responded promptly to inquiries from providers regarding their status within the network.
- Reconciled differences between submitted documentation and information received from providers against government databases.
- Actively participated in training sessions designed to update staff on changes related to provider enrolment regulations.
- Accurately inputted provider effective dates into enrollment system using SNOW.
- Handled new enrollments by entering customers' data and reviewing information.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Maintained provider enrollments for New Jersey Medicaid.
Provider Enrollment Specialist
TDB Communications
Kansas City, MO
09.2019 - Current
- Reviewed and updated provider enrollment applications to ensure accuracy and completeness of information.
- Assisted providers with the completion of their application packages, including obtaining all necessary documents.
- Performed verification checks for new provider enrollments in accordance with company policies and procedures.
- Resolved discrepancies between provider applications and available data sources.
- Maintained accurate records regarding all aspects of the enrollment process in a secure database.
- Responded promptly to inquiries from providers regarding their status within the network.
- Processed re-enrollment requests for terminated providers who wish to be reinstated into the network.
- Reconciled differences between submitted documentation and information received from providers against government databases.
- Actively participated in training sessions designed to update staff on changes related to provider enrolment regulations.
- Processed North Carolina unemployment requests in wake of Covid emergency.
- Maintained provider enrollments in New Jersey Medicaid.
- Handled new enrollments by entering customers' data and reviewing information.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Veteran Services Program Support Specialist
Maximus Federal Services
Lawrence, KS
09.2019 - 07.2020
- Provided administrative support to the Veteran Services Program, including data entry and database maintenance.
- Responded to inquiries from veterans regarding their benefits and services.
- Maintained confidentiality of all information relating to veterans' cases.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Supported claimants in obtaining admission to outpatient treatments, pharmacy items and prosthetic equipment.
- Documented all contacts with clients in an organized manner within agency database system.
Customer Service Representative
CLLSC Marketing
Springfield, MO
08.2018 - 03.2019
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Promoted available products and services to customers during service, account management and order calls.
- Set up and activated customer accounts.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Made outbound calls to obtain account information.
House Cleaner
Self-employeed
Springfield, Missouri
11.2014 - 03.2019
- Cleaned homes following specific and detailed protocols and requests.
- Marketed cleaning services to grow customer base, offering client referral discounts, coupons and holiday promotions.
- Adhered to daily cleaning schedules and updated as needed based on demand.
Emergency Communications Dispatcher
City of Springfield, MO
Springfield, Missouri
04.1998 - 10.2014
- Answered incoming calls from the public and provided information or assistance when necessary.
- Monitored multiple radio frequencies and dispatched appropriate personnel or resources as needed.
- Provided life-saving instructions to callers in emergency situations.
- Maintained detailed records of all communications, including times, locations, and outcomes.
- Coordinated with law enforcement agencies to ensure timely response to critical incidents.
- Assessed caller's needs and directed them to the most appropriate agency for assistance.
- Developed and maintained working relationships with local police departments, fire departments, and other emergency services providers.
- Utilized computer systems to obtain additional information about callers and their circumstances prior to dispatching responders.
- Dispatched ambulances, fire trucks, tow trucks, or other vehicles as requested by citizens or law enforcement agencies.
- Responded promptly and effectively to requests for support from first responders during emergencies.
- Managed multiple tasks simultaneously while staying calm under pressure.
- Trained new employees on proper use of dispatch protocols and procedures.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Education
Associate of Arts - Fine Arts
Rancho Santiago Jr College
Santa Ana, CA08-1984
Skills
- Critical Thinking
- Problem-solving skills
- Customer service abilities
- Conflict Resolution
- Resource Allocation
- Strong communication abilities
- Articulate and Persuasive
- Positive Attitude
Affiliations
- Amateur Historian specializing in ancient history
- Artist
- Licensed Foster Parent
Accomplishments
- Certificate of Recognition for Outstanding Performance and Service to the Citizens of Greene County, Missouri. Initiated by former Springfield Missouri Police Chief Lynn Rowe during severe thunderstorms.
Timeline
Provider Enrollment Agent
Kelly Services
01.2024 - Current
Provider Enrollment Specialist
TDB Communications
09.2019 - Current
Veteran Services Program Support Specialist
Maximus Federal Services
09.2019 - 07.2020
Customer Service Representative
CLLSC Marketing
08.2018 - 03.2019
House Cleaner
Self-employeed
11.2014 - 03.2019
Emergency Communications Dispatcher
City of Springfield, MO
04.1998 - 10.2014
Associate of Arts - Fine Arts
Rancho Santiago Jr College