Daphne Davis

• Answered various incoming calls managing high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and effective problem solving.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for information, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Investigated and resolved customer inquiries and complaints quickly.
• Delivered prompt service to prioritize customer needs.

As a package handler, I was responsible for loading documents simultaneously according to zip codes scanning each package or document using a handheld scanner

• Proved successful working within tight deadlines and a fast-paced environment.
• Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
• Used hand-held scanners and physical logs to accurately track item movements.

I was promoted to a picker position after 3 months of employment, as a picker I would sort packages and documents off of a conveyor belt routing them into the correct truck for final disposition

• Removed jams and unblocked conveyor system to maintain flow of goods.
• Contributed to increased productivity by working effectively in high-pressure situations.
• Followed verbal and written instructions to properly move and ship products.
• Collaborated with other package handlers to provide prompt and accurate delivery of orders.
• Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.

My final position was a responder position, as a responder I was dispatched for leaking packages, spills, wet packages, broken glass and hazardous packages.

• Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
• Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
• Stored and secured packages in designated areas to prevent damage and theft.
• Contributed to reduction in workplace injuries, following strict adherence to lifting techniques and safety gear usage.
• Supported peak season demands by volunteering for extra shifts, ensuring no delays in package processing.
• Enhanced safety in workplace by proactively identifying potential hazards and suggesting improvements.
• Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
• Surrounded items in cling film, padded blankets, and tape to protect from damage.
• Strapped items down over protective padding to secure throughout transportation.
• Drove forklifts, pallet jacks and other equipment to move materials.
• Most packages were able to be repacked, labeled and shipped to its original destination, Hazardous packages were quarantined and labeled according to test results. Spills were cleaned using the appropriate absorbing agent wearing all correct (PPE'S)

• Sampled materials and products to conduct in-depth measurements and tests.
• Helped uncover and fix production problems in order to reduce overall defect rates.
• Performed thorough inspections of incoming materials and outgoing products.
• Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
• Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
• Tested and evaluated product precision against specifications to reduce discrepancies.
• Reported problems and concerns to management.

August 2013- January 2015

Production Worker

• Worked on an assembly line, using power tools to drill plastic component parts into proper position on metal parts

• Addressed and resolved customer complaints and answered subsequent customer service questions.
• Improved customer satisfaction by efficiently addressing and resolving utility service inquiries and concerns.
• Enhanced team productivity with effective communication, coordination, and collaboration on tasks.
• Enacted overdue account collection procedures and negotiated adjusted payments through payment plans.
• Accurately sorted and filed official district correspondence, payment records and invoices.
• Processed customer billing invoices and payments daily for monthly billing cycle.
• Answered phones, faxes and emails regarding official city utility services.
• Streamlined billing processes for increased accuracy and timely payments from customers.
• Prepared work order requests for new service, outages and maintenance actions.

• Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
• Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
• Conducted weekly inventory audits to ensure accuracy in stock levels.
• Monitored sales trends to advise management on potential inventory adjustments.
• Managed inventory levels to minimize stockouts and overstock situations, ensuring optimal product availability.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.