Darlene Emmett
Senior Coordinator/Office Admin/Supervisor/Trainer
Salt Lake City,UT
Summary
Experienced with managing office operations, scheduling, and administrative tasks. Utilizes organizational skills and effective communication to ensure smooth workflow and office efficiency.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
26
26
years of professional experience
Work History
Senior Coordinator/Office Administrator
WSP
06.2024 - 11.2024
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and administrative tasks.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Reconciled account files and produced weekly and monthly reports and timecards using Microsoft Office, Horizon, and Oracle software.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Handled billing and invoicing and verified timely submittal and receipt of event payments.
Mail Intake/Checks Processor/Supervisor/Trainer
Robert Half/Resource Innovations
10.2023 - 06.2024
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
Scheduling Coordinator
University Of Utah Hospital
03.2023 - 07.2023
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift coverage.
- Gathered employee data into Epic to develop daily work schedules, enabling proper staffing for each team.
- Implemented time-blocking and schedule notifications to optimize time management.
- Coordinating patients to be placed with their correct team of therapists regarding patient needs,
- Ensure that each patient receives the proper amount of therapies each day as needed for patient care.
Medical Office Specialist/Patient Admitting Representative
St. Marks Hospital
09.2021 - 10.2022
- Responsible for clerical duties in the department such as answering phones, checking faxes, mail distribution, and responding to emails promptly.
- Assisted Pathologists in preparing Peer Review slides and reports for Cancer and Tumor Board meetings.
- Verifying and transcribing Dr. orders into Epic for patient care.
- Reviewing Radiology Tech Schedule when scheduling patient appointments.
- Patient registration responsibilities include insurance verification, patient consent, and patient check-in.
Patient Services Representative
Intermountain Healthcare
06.2019 - 06.2021
- Collect and enter patient demographics and insurance data into I-Centra to establish their medical record.
- Receive patient deductibles, co-pay amounts, and discuss options to satisfy the remainder of their financial obligations.
- Demonstrate respect, friendliness, and willingness to help whenever needed.
- Use critical thinking to break down problems, evaluate solutions, and make decisions.
Business Owner and Certified Massage Therapist
The Healing Touch
03.2017 - 01.2019
- Worked with clients performing a variety of therapeutic massages including Swedish, Reflexology, Cranial, and Light touch massage therapy.
- Communicated with clients to discuss medical history, lifestyle, and massage treatment goals.
- Maintained a clean and professional massage therapy environment with stringent adherence to sanitization protocols.
- Kept all building areas and equipment functional and well-organized to promote business performance.
Administrative Secretary
Emmett Processing Consulting Co.
07.1998 - 03.2017
- Complete special projects by using effective decision-making, critical thinking, and time-management skills.
- Utilize Microsoft Office to draft complex and varied reports, and correspondence to create presentations with challenging deadlines.
- Introduce higher standards for customer service and increased efficiency by streamlining operations.
- Coordinate travel arrangements by booking airfare, hotel, and ground operations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Associates Degree - Business Administration And Management
Western International University
Tempe, AZCertificate - Massage Therapy
Renaissance School of Therapeutic Massage
Bountiful, UTSkills
- Good Customer Service Skills
- Communication skills
- Note-taking
- Detail-Oriented
- Resolution Skills
- Microsoft Office
- Epic
- On-Base
- I-Centre
- ARUP
- Horizon
- Oracle
Certification
- First Aid, CPR, AED Certified
- CMT - Certified Massage Therapist
- Certified in Medical Billing
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Trained several employees in different areas within the organization.
- Received employee of the month award
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