Daphne Fournier

• Provided case management services to patients in assigned population
• Conducts bio-psychosocial assessments for patient needs and care plan development
• Serves as a liaison between physicians, patients, families, healthcare teams, community resources, and payers to minimize care duplication and fragmentation.
• Anticipates potential delays in the health care process and acts proactively to avoid these delays
• Ensures that necessary services are provided at the most appropriate level of care, and that there is a smooth progression of the patient throughout the healthcare system and into the community

• Responsible for managing remotely a caseload of students impacted by Covid-19 either because they have tested positive or have been exposed to Covid-19, have symptoms of Covid-19(not yet tested)

• Ensure member access to services appropriate to their health needs
• Conducts assessments to identify individual needs and a specific care management plan to address objectives and goals as identified during assessment
• Implements care plan by facilitating authorizations/referrals as appropriate within benefits structure or through extra-contractual arrangements
• Coordinates internal and external resources to meet identified needs

• Conducts pre-certification, continued stay review, care coordination and discharge planning for appropriateness of treatment setting reviews to ensure compliance with applicable criteria, medical policy, and member eligibility, benefits, and contracts
• Ensures member access to medically necessary quality healthcare in a cost effective setting according to member contract

• Along with other members of the Population Health team, conduct comprehensive assessments that include the medical, behavioral, pharmaceutical and social needs of the patient, identify gaps in care and barriers to attaining improved health
• Facilitate and collaborate with the facility Utilization Management, case managers, discharge planners and/or all appropriate ancillary providers
• Based on this assessment and in conjunction with the patient, the patient's physician and other members of the population health team, create and implement a care plan that will address the identified needs, remove the barriers and improve the health of the patient
• Coordinate and collaborate care by serving as the contact point, advocate and resource for the patient, their family and their physician(s), building effective relationships through trust, respect and communication
• Measure, improve and maintain quality outcomes (clinical, financial, and functional) for individual patients and the population served

• Provided direct skilled nursing care and care management for home care patients as part of an interdisciplinary team under a physician's orders
• Home Health Oasis

Performed evaluations, assessments, and treatments in accordance with established policies and individualized care plans

• Completed all documentation and records promptly and accurately
• Followed policies and procedures within the scope of practice
• Maintain continuity of patient care in a home care setting

• Provided direct skilled nursing care and care management for home care patients in collaboration with an interdisciplinary team following physician's orders.
• Provided direct skilled nursing care and care management for home care patients as part of an interdisciplinary team under a physician's orders
• Home Health Oasis

Performed evaluations, assessments, and treatments in accordance with established policies and individualized care plans

• Completed all documentation and records promptly and accurately
• Followed policies and procedures within the scope of practice
• Maintain continuity of patient care in a home care setting

• Responsible for providing nurse triage, medical decision support and member engagement initiatives and healthcare support programs

• Provide instruction for students to become certified nursing assistants
• Provide instruction in the areas of communication, safety, patient rights, personal care, vital signs, elimination, nutrition, emergencies, rehabilitation, and mental health

• Provide medical and drug information with high quality customer service including researching and responding to inquiries
• Responsibilities also included documenting and reporting adverse events and product complaints

• Provided direct skilled nursing care and care management to home care patients as part of an interdisciplinary team, following physician's orders.
• Provided direct skilled nursing care and care management for home care patients as part of an interdisciplinary team under a physician's orders
• Home Health Oasis

Performed evaluations, assessments, and treatments in accordance with established policies and individualized care plans

• Completed all documentation and records promptly and accurately
• Followed policies and procedures within the scope of practice
• Maintain continuity of patient care in a home care setting

• Assisted medical staff in the preoperation clinic and daybed unit
• Assessed and attended to the needs of patients in surgical care
• Prepared and maintained the sterile field equipment

• Advised patients about care for non-life threatening conditions that can be treated at home
• Managed the ordering of medications and labs for various medical conditions

• Prepared and maintained the sterile field equipment
• Attended to the needs of preoperative and intraoperative surgical patients
• Administered conscious sedation for pain management purposes

• Management of 7 employees and ensured the quality of care of services
• Participated in the Endomechanical standardization committee