Daphne Garcia
Orlando,FL
Summary
Self-sufficient and reliable, adept at handling customer interactions, resolving issues, and ensuring customer satisfaction. Skilled in communication, product knowledge, and crowd control. Ready to contribute to a dynamic team in a customer service role.
Overview
12
12
years of professional experience
Work History
Security Officer
Universal Orlando Resorts
01.2022 - 04.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Private Security Officer
Millenia Mall
08.2019 - 05.2020
- Addressed customer complaints and mitigated dissatisfaction by conflict de-escalation.
- Provided customer service while maintaining a professional demeanor at all times under various circumstances.
- Resolved conflicts professionally through effective communication, negotiation, and mediation techniques.
- Maintained accurate records of daily activities, incidents, and key observations for future reference or reporting purposes.
Airport Security Supervisor
HSS Security
04.2017 - 08.2019
- Ensured high levels of customer satisfaction by addressing concerns promptly and professionally.
- Maintained detailed records of all incidents, providing valuable data for analysis and improvement strategies.
- Provided training for staff on security policies, promoting a culture of safety awareness throughout the organization.
- Evaluated performance metrics regularly, identifying areas for improvement and implementing corrective actions accordingly.
Aviation Boatswain's Mate Handler
US Navy
06.2012 - 06.2016
Education
No Degree - General Studies
Valencia College
Orlando, FL2025
Skills
- Military experience
- Customer Service
- Conflict de-escalation
- Problem-Solving
- Verbal and written communication
- Dispatch
Timeline
Security Officer
Universal Orlando Resorts
01.2022 - 04.2024
Private Security Officer
Millenia Mall
08.2019 - 05.2020
Airport Security Supervisor
HSS Security
04.2017 - 08.2019
Aviation Boatswain's Mate Handler
US Navy
06.2012 - 06.2016
No Degree - General Studies
Valencia College