Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
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Daphne Guillen

Daphne Guillen

San Jose,CA

Summary

Dynamic Shift Leader with a proven track record at Dunkin', excelling in customer service management and creative problem-solving. Expertly trained staff while enhancing operational efficiency and boosting sales. Known for fostering a positive environment and delivering exceptional guest experiences through effective communication and leadership skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Shift Leader

Dunkin' Donuts
04.2024 - Current

- Store Shift Lead guiding crew members as well as training newly hired employees

- Opening cafe starting at 4am, cleaning and preparing coffee’s and teas for the day.

- Cashier/money count

- Barista, expertly crafting beverages

- Baking donuts/pastries

- Closer, cleaning crew to prep for morning staff ensuring smooth operation

Sunday School Teacher

Great Destiny International
01.2017 - Current


  • Maintained Sunday School area through providing decoration and literature.
  • Employed variety of instructional aids, methods, and materials to provide for creative teachings, helping children grow spiritually.
  • Planned and facilitated summer camp for Number students directed around community bible study.
  • Managed classroom behavior to maintain safety and promote orderly learning environments.
  • Organized and labeled materials and displayed students' work by ages and perceptual skills.
  • Volunteered in overseas locations and in various roles.

Shift Leader

CEC Entertainment
03.2024 - 09.2024

- Shift Lead: Managed shift activities to maintain efficiency.

- Closer: Ensured timely closure of deals to meet targets.

- Supervisor: Managed staff performance and facilitated training sessions.

- Party Coordinator: Oversaw event planning and execution to enhance guest experience.

-Sales Associate: Boosted store revenue by implementing targeted marketing techniques.

- Cashier: Delivered excellent customer service during payment handling.

Education

Biomedical Engineering

San Jose State University
San Jose, CA

Skills

  • Creative problem solving
  • Customer service management
  • Problem-solving
  • Verbal and written communication
  • Positive attitude

Certification

Food Handling License

Languages

Chinese (Mandarin)
Limited Working
Tagalog
Native or Bilingual

Interests

I enjoy reading and playing piano Having nurtured knowledge and learning new things everyday, having the ability to be open minded to everyone’s opinions

Timeline

Shift Leader

Dunkin' Donuts
04.2024 - Current

Shift Leader

CEC Entertainment
03.2024 - 09.2024

Sunday School Teacher

Great Destiny International
01.2017 - Current

Biomedical Engineering

San Jose State University