Summary
Skills
Accomplishments
Work History
Education
Timeline
Generic

Daphne Hall

Goldsboro,NC

Summary

Goal oriented professional with a proven track record at Joann Fabrics and Crafts. Excelling in operational efficiency and customer service. Skilled in analytical problem solving with proven team building and management success. Most recently leading my team to achieving a 9.4 out of 10 customer service rating, and scoring 100 on my remote retail audit.

Skills

  • Customer service excellence
  • Strong multi-tasking
  • Goal Oriented
  • Time management
  • Verbal and written communication
  • Attention to detail
  • Teamwork
  • Problem-solving

Accomplishments

  • Scored 100 on fiscal year 24 remote retail audit.
  • Lead team in enhancing customer service metrics to a 9.4 out of 10 for fiscal year 24.
  • Lead team to #2 spot in district fixture sales-to-goal with a +164.7%.
  • Reduced shrink by 1.2% through strategic merchandising in high shrink areas.
  • Scheduled labor within +/- 0.05% of labor budget consistently.
  • Remained fully staffed in all key positions for 8 quarters in a row.
  • Earned regional vice president 'golden scissor' award for quick, competent leadership in execution of project sail.
  • Conceptualized project cart wheel replacement, significantly reducing maintenance expenditure.

Work History

Liquidation Retail Store Manager

Joann Fabric And Crafts-Partnered With Great American
02.2025 - 04.2025
  • Worked as a team with a 'yes I can' perspective.
  • Implemented daily ad set changes.
  • Received, unloaded, and stocked merchandise.
  • Maximize profits and minimized shrink.
  • Exceeded sales goals and and met all business objectives .


Store Manager

Joann Fabric And Crafts
03.2023 - 04.2025
  • Managed and supervised all daily store operations to meet and exceed goals. Including maintaining a positive, clean, and safe environment.
  • Proactively reviewed all business analytics. To include sales, comps, customer reviews, acquisitions and company standard compliance.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed buy online pick up from store and ship from store programs.
  • Set plan-o-grams, maintained all business records, and ensured audit readiness.
  • Utilized computer programs, including Microsoft Office.
  • Addressed customer complaints through active listening and empathizing to resolve issues promptly and professionally.
  • Provided excellent customer service with a genuine greeting and utilizing FAST- Friendly demeanor, Ask questions, Suggest products, Thank you with sincerity.
  • Managed team members through scheduling to the task, clear verbal and written communication, positive feed back, and mentorship.
  • Interviewed, hired, trained, and mentored new staff with succession planning in mind.
  • Traveled to assist other stores within the district with yearly inventory and work load.

Assistant Manager

Joann Fabric And Crafts
03.2021 - 03.2023
  • Supervised daily operations to meet performance, quality and customer service expectations.
  • Managed buy online pick up from store and ship from store programs.
  • Monitored cash intake and deposit records.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Mentored junior team members in their roles, with succession planning in mind.
  • Utilized computer programs, including Microsoft Office.
  • Developed strong working relationships with team members for a positive work environment.
  • Maintained a clean, safe, and organized store environment.

Keyholder

Joann Fabric And Crafts
10.2015 - 03.2021
  • Managed daily operations efficiently, including opening and closing procedures, cash handling, and records management.
  • Provided an excellent customer experience.
  • Work at the direction of my manager to complete assigned tasks. To include setting plan-o-grams, inventory reconciliation, maintaining store cleanliness.
  • Received, unloaded, sorted, and stocked weekly store delivery trucks.
  • Worked as a team.

Remote Customer Service Representative

Intrado
06.2012 - 10.2015
  • Utilized active listening skills to disposition incoming calls to the appropriate department.
  • Utilized a call board for incoming calls.
  • Keyed in data accurately and efficiently.
  • Managed a large call volume with ease.
  • Handled financial information safely and securely
  • Followed laws and regulations in respect to customers personal information.

Education

Training - Veterinary Assistant

VetMed Team
2020

Certificate - Medical Transcription

Brighton College
2011

High School Diploma -

East Bladen

Timeline

Liquidation Retail Store Manager

Joann Fabric And Crafts-Partnered With Great American
02.2025 - 04.2025

Store Manager

Joann Fabric And Crafts
03.2023 - 04.2025

Assistant Manager

Joann Fabric And Crafts
03.2021 - 03.2023

Keyholder

Joann Fabric And Crafts
10.2015 - 03.2021

Remote Customer Service Representative

Intrado
06.2012 - 10.2015

Training - Veterinary Assistant

VetMed Team

Certificate - Medical Transcription

Brighton College

High School Diploma -

East Bladen

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Daphne Hall