Daphne Hall
Goldsboro,NC
Summary
Enthusiastic, experienced Manager with over 20 years of experience in leadership roles in retail and production environments. Organized, friendly, and outgoing with exceptional communication, positive team-building mindset, and time management abilities.
Overview
26
26
years of professional experience
Work History
Store Manager
JOANN Fabrics and Crafts
03.2023 - 04.2025
- Oversaw daily operations, ensuring optimal store performance and customer satisfaction.
- Implemented inventory management systems to enhance stock accuracy and reduce discrepancies.
- Developed strategic marketing initiatives that increased foot traffic and boosted sales.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Ensured compliance with company policies and safety regulations across all store operations. Include achieving a 100 on FY24 remote retail audit.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Trained and guided team members to maintain high productivity and performance metrics.
- Improved customer satisfaction through staff training in customer service and product knowledge, to include achieving on average 9.4 out of 10 in customer satisfaction scores for the fiscal year.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements. Including scheduling within .5% of the allotted labor budget.
- Consistently performed in the top 5% of company stores in objective metrics.
Assistant Store Manager
JOANN Fabrics And Crafts
03.2021 - 03.2023
- Successfully Managed store operations starting July 2021 to present time, March 2023. With a three month window from December 5, 2022 to March 5 2023 of the store manager being back to work on light duty from a continued Leave of Absence due to injury.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Prioritized tasks utilizing time management and team skillset to schedule at or below weekly labor hours while meeting customer service expectations, sales goal, and task deadlines weekly.
- Managed opening and closing procedures , ensuring store funds were accurate, completed change fund orders, and taking deposits to the bank.
- Interviewed, hired and trained team members to comply with company policies and procedures.
- Conducted daily team huddles to motivate team members, address concerns and questions, plan improvements, and evaluate progress toward business goals.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Oversaw and facilitated yearly store physical inventory count.
- Made minor repairs at the store level to decrease outside source expenditures. Ex: Replaced 24 sets of shopping cart wheels on-site to make shopping carts usable again.
Key Holder
JOANN Fabrics And Crafts
10.2020 - 03.2021
- Completed opening and closing tasks by cashing out registers, inspecting security and alarm systems, preparing bank deposits and delegating daily tasks to team members.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Trained and mentored new employees.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Educated customers about product and service offerings, special deals and newly released offerings to help increase sales
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences while projecting a friendly, positive attitude.
- Loaded and unloaded merchandise from trucks to organize backroom spaces and stock shelves.
Keyholder
JOANN Fabrics And Crafts
10.2015 - 07.2019
Remote Customer Service Representative Agent
Intrado
06.2012 - 10.2015
- Provided primary customer support to internal and external customers in fast-paced environment
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Entered customer interaction details into system to track requests, document problems and record solutions offered.
- Leveraged sales expertise to promote products and services to capitalized on upsell opportunities. Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Collected customer feedback and reported it to management team for process improvement opportunities.
Manager
Murphy Brown LLC
04.1999 - 04.2008
- Managed team of 8 employees, overseeing hiring, training, and professional growth of employees for a 16,000 head, nursery to finish, genetic daughter nucleus swine production facility.
- Developed, implemented, and reconciled yearly budget with quarterly reviews for compliance. To include equipment purchases and regular repairs.
- Helped develop, maintained and implement protocols and schedules, such as employee schedules, herd vaccination, site to site movement, loading/unloading livestock between sites, and feed schedules.
- Bio-security management oversight with quarterly passing audit results. Including ensuring all protocols were met and company policies were adhered to for herd health and employee safety.
- Safety management oversight with quarterly passing audit results. Including enforcing proper handling and disposal of chemicals, MSDS compliancy, appropriate utilization of personal protective equipment, correct ergonomics during herd interaction and completing farm tasks.
- Animal Welfare management oversight with quarterly passing audit results. Including ensuring all medical treatment of animals was properly and promptly received or administered, animal handling and movements were done as stress free as possible, and all company protocols were strictly adhered to.
- Performed repairs and preventive maintenance on equipment and property.
- Maintained production records in compliance with OSHA, AWMS, BMS, safety, and general company policy documentation.
- Oversaw a specialty onsite breeding program to repopulate our Nucleus farm after they experienced depopulation due to PRRS.
Education
Certificate - Veterinarian Assisting Continued Education
Vet Med Team
Distance Learning2020
Certificate - Medical Billing And Coding, Medical Transcription
Brighton College
Scottsdale, AZ04.2011
High School Diploma -
East Bladen High School
Elizabethtown, NC06.1998
Skills
- Operational Efficiency
- Strong Multitasking Skills
- Problem-Solving Strengths
- Staff Management
- Scheduling Knowledge
- Budgeting and Cost Control
- Inventory Control
- Customer Service
- Records Organization and Management
- Sales Promotion
- Merchandising
- Store operations
- Team leadership
Timeline
Store Manager
JOANN Fabrics and Crafts
03.2023 - 04.2025
Assistant Store Manager
JOANN Fabrics And Crafts
03.2021 - 03.2023
Key Holder
JOANN Fabrics And Crafts
10.2020 - 03.2021
Keyholder
JOANN Fabrics And Crafts
10.2015 - 07.2019
Remote Customer Service Representative Agent
Intrado
06.2012 - 10.2015
Manager
Murphy Brown LLC
04.1999 - 04.2008
Certificate - Veterinarian Assisting Continued Education
Vet Med Team
Certificate - Medical Billing And Coding, Medical Transcription
Brighton College
High School Diploma -
East Bladen High School
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