Daphne Hampton
Stockbridge,GA
Summary
Detailed oriented Regional Client Manager with more than 3 years' experience. Responsible for coordinating, mentoring, and supporting multiple teams across different regions. while providing front-end set-up of all screening events including coordination of all events with business partners and labs as well as preparing materials needed. Excellent communication skills, attention to detail, and strong organizational skills. Interview, hire and train new hires for screening events.
Professional client management expert with solid experience in fostering strong client relationships and driving business growth. Known for strategic approach, adaptability, and effective collaboration within teams to achieve results. Skilled in client communication, project management, and solving complex problems, ensuring client satisfaction and loyalty. Dependable and responsive to evolving business needs, delivering consistent value and outcomes.
Overview
15
15
years of professional experience
5
5
Certification
Work History
Regional Client Manager
Integrated Health 21
10.2021 - 11.2024
- Weekly round table and team meetings
- Interview and hire potential candidates for screening positions
- Train screeners and new hires, in new hire orientation, at events, in phlebotomy, tablet training, etc
- Prepare and maintain registration to include implementation and testing of the EMS System
- Support and ensure that all events are performed in an efficient manner, while exceeding the clients’ expectations
- Prioritize and schedule daily and weekly tasks to ensure that goals are completed on time
- Coordinate staffing needs and ensure the appropriate coverage of events
- Communicating with screeners regarding scheduling and providing all necessary event training
Site Lead
Quest Diagnostics
01.2019 - 01.2021
- Oversee the daily operations of blood draw stations, including managing the staff, ensuring proper patient identification and specimen collections
- Maintaining quality control and being a point of contact for both patients and other healthcare professionals within the site
- Provide excellent customer service, and flexibility in day-to-day duties
- Provide support and perform phlebotomy duties if needed
Wellness Lead
Lab Corp
01.2013 - 01.2019
- Support and lead examiners to deliver consistently high-quality biometric screening events
- Responsibilities include staff orientation and training, policy and procedures review, quality assurance, also supporting day-to-day questions from examiners, and onsite client interactions
- Demonstrate good leadership skills to motivate and create comradery amongst the screening staff
- Model excellence in internal and external customer service
- Design, customize, communicate, and implement client specific training for screeners in partnership with management
Education
Master of Business -
Strayer University
12.2020
Bachelor's Degree - OSHA
Columbia Southern University
12.2018
Associate Degree - Medical Assistant
Central Georgia Technical College
06.2001
Skills
- Leadership Skills
- Excellent Communication Skills
- Attention to detail
- Ability to collaborate effectively
- Setup Accounts/Process Service Orders
- Logistic Calls
- Microsoft Office Programs
- Team oversight
- Financial acumen
- Strategy development
- Client services
Accomplishments
- Collaborated with a team of 30 in the development of the new and renewal process of client wellness events.
- Supervised team of 40 staff members.
- Achieved positive results by properly staffing screening events.
- Achieved a positive outcome by completing wellness events with accuracy and efficiency.
- Documented and resolved staffing issues which led to positive results.
- Used Microsoft Excel to monitor client event tracking spreadsheets.
Certification
- Nationally Certified Post Secondary Instructor, NCCT, 06/01/13, Current
- Nationally Certified Medical Assistant, Central Georgia Technical College
- Nationally Certified Phlebotomist, Central Georgia Technical College
- American Red Cross BLS/CPR/AED Instructor, American Red Cross, 06/01/13, Current
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeFull TimeWork Location
RemoteHybridImportant To Me
Healthcare benefitsWork from home optionPaid time offFlexible work hoursTeam Building / Company RetreatsPaid sick leave401k match4-day work weekWork-life balanceCompany CulturePersonal development programsCareer advancementStock Options / Equity / Profit SharingTimeline
Regional Client Manager
Integrated Health 21
10.2021 - 11.2024
Site Lead
Quest Diagnostics
01.2019 - 01.2021
Wellness Lead
Lab Corp
01.2013 - 01.2019
Bachelor's Degree - OSHA
Columbia Southern University
Associate Degree - Medical Assistant
Central Georgia Technical College
Master of Business -
Strayer University
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