Daphne Hetrick

• Improved patient outcomes by providing medication teaching and reconciliation, monitoring vital signs, teaching regarding active comorbidities and documenting relevant information.
• Cared for wounds, provided treatments,
• Documented accurate and complete patient information to address patient problems and expected outcomes.
• Demonstrated excellent technical skills in wound dressing changes, blood draws, catheter insertion, and other routine nursing procedures.
• Facilitated efficient communication between patients, families, and healthcare providers to promote continuity of care across settings.
• development opportunities within the team dynamic.
• Educated patients and families on health promotion, disease prevention, and self-care management strategies.
• Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.

Mentored new nursing staff to enhance professional

same as listed above for Enhabit Home Health

• Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
• Administered medications via oral, and intramuscular injections and monitored responses.
• Performed routine wound care and dressing changes on schedule.
• Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
• Processed orders received from providers

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Manage VFC program (Vaccine for Children) responsible for weekly vaccine count and ordering.
• Interviewing and training of new employees
• Weekly payroll review,
• Participation in weekly and monthly meetings/ committees
• Assisted as needed: Clinical "buckets" , rooming of patients, supporting of staff in whatever clinical capacity needed
• Resolving of patient complaints
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked well in a team setting, providing support and guidance.

Member of Practice Council, Staff Education Committee, Environment Committee and LGBTQ Committee

Care Coordinator at Family First Healths Caring Together Program This is a federally funded Ryan White program . I worked closely with our clients to help manage and /or link them to medical care, provided HIV related education and clinical care as needed.

Performed lab work on patient as ordered by HIV provider

Roomed patients in clinical setting, preparing for visit with provider

Performed free HIV testing and teaching to genera population on a walk in basis

Maintained patient confidentiality/HIPAA

Provided home health care to pediatric patient with chronic medical conditions

• Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
• Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
• Conducted daily shift briefs to inform staff of changes in patient care assignments.
• Mentored and supervised junior nurses, fostering a supportive and professional work environment.
• Optimized patient satisfaction through timely response to concerns and effective communication among staff members.
• General medication pass as assigned, wound care, prescribed treatments monitoring of chronic and acute medical treatments
• Timely transcription of new treatment and/or medication orders into EMR

Varied duties dependent on location, ranging from 1:1 instruction and behavior management for children with Autism. Enrollment and clerical duties of students in LIU Alternative Education program.

Medical Records Clerk- York Hospital- responsible for filing and maintenance of medical records

Front Office Staff- Thomas Hart Family Practice-responsible for registering, discharging and scheduling of patients.

Clerical Supervisor-Thomas Hart Family Practice-responsible for supervision of the medical records and front office staff. Performed employee reviews, schedules, discipline and training in a working supervisor position.

Office Manager-Multi-Surgical practice at Apple HIll Medical Center. Wide range of responsibilities from start up of new practice, running of front office, CPT coding, running provider meetings, along with training of new staff and other clerical/supervisory responsibilities as assigned.

Administrative Assistant-Family Practice Resident Program- Assist faculty physicians with duties as assigned, coordination of noon lecture series and Grand Rounds presentations. Worked closely with faculty during medical student recruitment.