Daphne Jimenez
Flushing
Summary
Dynamic professional with a proven track record at St. Leo Catholic Academy, excelling in student assessment and classroom management. Skilled in developing engaging visual aids and fostering positive social behaviors, I enhance learning experiences and promote academic success. Committed to delivering exceptional customer service and instructional support, I adapt strategies to meet diverse student needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Teacher's Assistant
St.Leo Catholic Academy
Queens
09.2024 - Current
- Observed student performance in order to assess progress towards academic goals.
- Encouraged positive social behaviors among students through role modeling and conflict resolution techniques.
- Managed the distribution and collection of textbooks and other teaching materials.
- Contributed to development of syllabi, visual aids, answer keys, supplementary notes and class discussion topics.
- Assessed student learning styles and understanding of material to redirect and optimize teaching strategies.
- Assisted faculty members or staff with student conferences.
- Provided individualized and small group support to reinforce classroom topics and promote student learning.
Customer Service Representative
St. Leo Catholic Academy
Queens
09.2022 - 06.2024
- Provided accurate information about products and services to customers.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Office Administrative Assistant
St. Leo Catholic Aacademy
Queens
09.2022 - 06.2023
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Scheduled and coordinated meetings and travel arrangements for staff.
- Created, maintained and updated electronic filing systems for all office documents.
Cashier
Burger King
Queens
05.2019 - 01.2021
- Issued receipts, refunds, credits or change due to customers.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
High School Diploma -
Plaza College
05-2022
Associate of Arts - Business Administration
Plaza College
Skills
- Student assessment
- Classroom management
- Conflict resolution
- Instructional support
- Visual aids development
- Curriculum development
- Customer service
Certification
- Mandated Reporter
- Virtual Tranined
Languages
English
Professional
Spanish
Limited
Timeline
Teacher's Assistant
St.Leo Catholic Academy
09.2024 - Current
Customer Service Representative
St. Leo Catholic Academy
09.2022 - 06.2024
Office Administrative Assistant
St. Leo Catholic Aacademy
09.2022 - 06.2023
Cashier
Burger King
05.2019 - 01.2021
High School Diploma -
Plaza College
Associate of Arts - Business Administration
Plaza College
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