Daphne Johnson
Atlanta,GA
Summary
Highly-motivated nurse with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
39
39
years of professional experience
Work History
Senior Nurse Navigator/Clinical Nurse Liaison
PruittHealth
Norcross, GA
10.2007 - 12.2023
- Performed evaluation of patients to ensure that they are appropriate for admission to the home health, hospice, and skilled nursing facility.
- Work closely with hospital physicians, discharge case manager, patient, and their families for a successful transition
- Verified patient’s insurance, obtain authorization, and negotiate single case agreements for patients
- Collaborated with multidisciplinary teams in developing discharge plans for patients transitioning from acute settings into post-acute facilities.
- Responsible for a regional territory of hospital or community services in order to facilitate the placement of patients within the Pruitt health continuum
- participate in centers/agencies surveys license/JCAHON in his sub sequential inquiry report.
Clinical Nurse Liaison/Case Manager
Beverly Healthcare
Atlanta, GA
08.1999 - 10.2007
- Served as a liaison between patients, families, healthcare providers, and insurers
- Performed comprehensive assessments of new admissions to identify potential issues or risks that may impact their recovery process.
- Coordinated patient referrals from referring providers to specialty services within the health system.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Collaborated with healthcare team to improve care quality, reduce costs and gauge patient progress.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
LPN-PRN
Georgia Healthcare Agency
01.2006 - 01.2011
- Provided skill nursing and palliative care for terminally ill patients at several local hospices and in home settings
- Performed tracheostomy care, wound care, pain control management and IV therapy.
LPN
Emory Clinic
01.1998 - 01.1999
- Coordinated daily activities to maintain adherence by communicating with patients and staff
- Obtained vital signs, administered injection, performed EKG’s and triage calls
- Assisted the physicians with many in-office procedures (Pap smear, colonoscopy, stress test, etc.)
- Performed chart audits, physicians pending, build and processed referrals.
Laboratory Assistant
Smithkline Beecham
01.1988 - 01.1998
- Conducted routine maintenance on the ACS, Olympus, and Hitachi instruments
- Developed and trained personnel on new NIDA operational setup in Texas laboratory
- Performed testing in toxicology, chemistry and NIDA
- Created workloads, made reagents, prepared specimens for medical testing.
Customer Service Representative/PT
01.1989 - 01.1993
- Performed data entries, answered inbound call and authorized credit cards purchases
- Processed phone orders, performed numerical/alphabetical filing
- Researched claims, updated client records, conducted verification for bankers
- Various companies were Interserv Corp (Stn Mtn, Ga), Associates National Bank (Irving, Tx), and Chexsystems (Dallas, Tx).
National Semiconductor
01.1985 - 01.1987
- Supervised security console, ten phone lines, paging systems, and fire alarm systems
- Monitored temperature levels, quality records, and chemical tanks in laboratory
- Maintained daily report logs of plant operations.
Education
Diploma LPN - Nursing
Dekalb Technical College
Decatur, GaSome College (No Degree) - Medical Technology
Texas Woman’s University
Denton, TXSkills
- Licensed Practical Nurse
- Certified Managed Care Nurse
- Microsoft skills
- First Aid and CPR Certified
- Insurance Coverage Verification
- Medical Terminology Expertise
- HIPAA Education
- Regulatory Compliance
- Case Management
- Appointment Scheduling
References
Available upon request
Timeline
Senior Nurse Navigator/Clinical Nurse Liaison
PruittHealth
10.2007 - 12.2023
LPN-PRN
Georgia Healthcare Agency
01.2006 - 01.2011
Clinical Nurse Liaison/Case Manager
Beverly Healthcare
08.1999 - 10.2007
LPN
Emory Clinic
01.1998 - 01.1999
Customer Service Representative/PT
01.1989 - 01.1993
Laboratory Assistant
Smithkline Beecham
01.1988 - 01.1998
National Semiconductor
01.1985 - 01.1987
Diploma LPN - Nursing
Dekalb Technical College
Some College (No Degree) - Medical Technology
Texas Woman’s University