Daphne Jones
Tallahassee,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a Registrar position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Department Secretary
Tallahassee Memorial Hospital
09.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Prepared and proofread documentation, spreadsheets and presentations for department use.
- Maintained digital and physical filing systems.
- Managed reception area, answered telephone calls and received packages.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Administrative Assistant
Florida Association Of DUI Programs
05.2015 - 04.2020
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Facilitated quarterly trainings
- Input data into database
- Pulled driving records
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Screened visitors and issued badges to maintain safety and security.
Assistant Manager
Goody's Department Store
06.2005 - 06.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Associate of Science - Radiologic Technology
Keiser University
Tallahassee06.2015
High School Diploma -
Bainbridge High School
Bainbridge, GA05.2005
Skills
- Computers and Technology
- Administrative Procedures
- Expense Tracking
- Confidentiality and Data Protection
- HIPPA trained
- Customer Relations and Communications
- Accounting and Bookkeeping
- Multitasking and Time Management
- Employee Communications
- Digital Recordkeeping
- Database and Client Management Systems
- Document and File Management
- Reading Comprehension
- Microsoft Office
- Database Maintenance
- Insurance Verification
- Invoicing
Certification
HIPPA Trained
Timeline
Department Secretary
Tallahassee Memorial Hospital
09.2020 - Current
Administrative Assistant
Florida Association Of DUI Programs
05.2015 - 04.2020
Assistant Manager
Goody's Department Store
06.2005 - 06.2013
Associate of Science - Radiologic Technology
Keiser University
High School Diploma -
Bainbridge High School