Daphne LaFond

Accomplished business professional eager to contribute 20+ years of experience in Marketing, Sales, Healthcare Operations, New Business Development, and Customer Service toward maximizing an employer’s success Expertise in developing and implementing marketing, promotional, and sales strategies for driving increases in new business growth, competitive leveraging, and bottom-line profits within targeted markets Prioritize, coordinate, and manage multiple projects while achieving on-time, on-budget, and high-quality goals Dynamic communication and interpersonal relation skills with a continual commitment to discussing market trends, issues, corrective actions, and areas of improvement with team members and management Adept at quickly earning the trust, confidence, and respect to cultivate positive relationships that lead to increases in satisfaction, retention, and repeat business with customers

Dynamic Marketing Director offering many years of progressive experience in industry. Strategic decision maker and operational problem solver. Develops successful programs that drive company growth.

• MS Office Suite (PowerPoint, Excel, Word)
• Equipment Maintenance Software
• OBO Programs
• CMM Systems
• Okta Verify
• Citrix
• Oracle

• Wyndham Destinations, Director of Marketing, 01/01/12, 01/01/24, Skillfully developed and implemented strategic solutions for driving increases in new business growth, customer acquisition, and overall guest rapport., Remained in constant contact with sales teams, AVPs, and VPs to communicate project timelines, commitments, and objectives., Worked collaboratively with companies across multiple industries in coordinating the efficient and timely transportation of goods and services to required recipients., Streamlined and expedited supply chain processes to maximize productivity, customer satisfaction, cost-effectiveness, and operational performance., Prioritized daily workflow to achieve on-time deadlines and high-quality project initiatives., Guaranteed departmental expenses adhered to strict budgetary constraints., Maintained accurate and updated records of financial reports, business forecasts, and potential risks., Proficiently analyzed relevant markets to determine new business opportunities, potential market risks, and competitor trends; collaborated with cross-functional teams in creating strategies to optimize growth., Ensured operations aligned with the company’s standards of performance, core values, and policies., Oversaw full-cycle talent acquisition in accordance with established guidelines., Assisted with recruiting, hiring, onboarding, and training high-performance teams of marketing professionals., Efficiently prepared and processed payroll in a timely fashion.
• Newport News Public Schools, Teacher, 01/01/08, 01/01/12, Played a vital role in ensuring the seamless operations of the slot department including a large number of slot electronic gaming machines., Strategically coordinated, planned, and managed lesson plans to facilitate the academic development of students ranging from 1st grade through high school., Cultivated a positive classroom environment conducive to student discipline, engagement, and performance., Communicated student progress and updates with students, parents, and faculty.