Daphne Leake
Vocational Rehabilitation Services
Los Angeles,CA
Summary
Driven Staff Services Manager I offering in-depth experience in vocational rehabilitation services and processes. Excellent communicator with strengths in daily operations management, workflow improvements and customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Staff Services Manager I
Department Of Rehabilitation
Long Beach, CA
02.2013 - Current
- Hire, train and ensure the rehabilitation team is providing rehabilitation services in accordance with agency policies, stakeholder needs and goals.
- Implement new referral and enrollment processes to streamline initial interview and eligibility time lines averaging two hours of additional productivity per week per team.
- Resolve customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to the next level management.
- Administer bi-annual case reviews to verify regulatory compliance, set clear and measurable goals, action plans and follow-up procedures to improve case work efficiency.
- Coordinate and implement information presentations to educators, parents/caregivers, students and agency staff on available services and issues in the transition of youth with disabilities.
- Develop working relationships with small business to implement on-the-job training agreements for consumers.
Education
Master of Science - Vocational Rehabilitation Counseling
San Diego State University
San Diego, CAMaster of Science - Leadership And Management
University of La Verne
La Verne, CAMaster of Science - Health Science, Community Health Education
California State University - Long Beach
Long Beach, CASkills
Ability to connect with individuals from various social backgrounds
Use of critical thinking skills to develop innovative measures to improve work flow
Certification
Certified Rehabilitation Counselor (CRC)
Timeline
Staff Services Manager I
Department Of Rehabilitation
02.2013 - Current
Master of Science - Vocational Rehabilitation Counseling
San Diego State University
Master of Science - Leadership And Management
University of La Verne
Master of Science - Health Science, Community Health Education
California State University - Long Beach