Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
Work Availability
Work Preference
Quote
Interests
Software
Generic
Daphne Lee

Daphne Lee

Wailuku,HI

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Operations Manager

PRIMO VIP INC
Kahului, HI
04.2015 - 08.2024
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Performed cost analysis for various projects to determine budget requirements.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Created detailed reports on the performance of individual departments within operations.
  • Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Managed scheduling, training and inventory control.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Built strong operational teams to meet process and production demands.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Addressed customer concerns with suitable solutions.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Responded to information requests from superiors, providing specific documentation.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Negotiated contracts with vendors and service providers, securing favorable terms.

Concierge Supervisor

Fairmont Kea Lani Maui
Wailea, HI
04.2000 - 12.2014
  • Coached, supported and developed team with goal of continuous growth and skill improvement.
  • Implemented and developed ticketing support and phone systems.
  • Upheld hotel policies and procedures by providing high level of customer service.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Scheduled and confirmed restaurant reservations for guests.
  • Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
  • Provided accurate information regarding local attractions, restaurants and activities.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Created welcoming and comfortable environment for guests.
  • Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Assisted guests with variety of services and local attraction information.
  • Handled customer complaints to satisfy and retain guests.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Greeted guests upon arrival by providing warm welcome.
  • Assisted with luggage handling, valet services and concierge services.
  • Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
  • Maintained accurate and up-to-date records of guest information.
  • Facilitated and coordinated transportation services for guests.

Education

Maui Community School For Adults
Kahului, HI
05-1992

Skills

  • Health and safety compliance
  • Production
  • Customer Service
  • Data Analysis
  • Marketing
  • Logistics Oversight
  • Operations Management
  • Inventory Control

Affiliations

  • Part of adopt a highway program
  • Member of Na Kai Ewalu Canoe Club

Accomplishments

  • Concierge of the Month for Fairmont Kea Lani Maui 5/2004 & 6/2010

Certification

  • Certificate of Training for PRL'S Loss Prevention Academy LLC. guard card certificate
  • Adult & Child First Aid/CPR/AED
  • Liquor card

Languages

English
Native language
English
Advanced (C1)
C1

References

  • Alberto DeJesus-CoOwner/General Manager of Primo VIP Inc.

    alberto@primovip.com

    808-357-5545

    3285 Kehala Dr. Kihei, Hi. 96753

  • Denise Ho'opai-Operations Manager at Makena Golf & Beach Club

    dhoopai@makenagbc.com

    808-269-5870

    5415 Makena Alanui Dr. Wailea, Hi. 96753

  • Rance Villarimo-Guest Service Agent

     rvillarimo@hotmail.com

     808-870-5799

     2525 Ka'anapali Parkway, Lahaina, Hi. 96761

Timeline

Operations Manager

PRIMO VIP INC
04.2015 - 08.2024

Concierge Supervisor

Fairmont Kea Lani Maui
04.2000 - 12.2014

Maui Community School For Adults

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Important To Me

Team Building / Company RetreatsCareer advancementWork-life balance

Quote

Don’t postpone joy until you’ve learned all your lessons. Joy is your lesson.
Alan Cohen

Interests

Concierge

Conicerge Manager

Front Office Assistant

Reservations Agent

Sales Representative

Front Office Manager

Software

Property Manager

Fidelio

Fasttrack

Microsoft Office

Concierge Assistant

Opera

Aldesk

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Daphne Lee