Daphne Linder
Clermont,FL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
Collections Agent
Lendbuzz
Boston, MA
08.2023 - Current
- Assisted in the development of strategies to improve collections process efficiency.
- Participated in training sessions related to new technologies used by the company's collections department.
- Provided guidance on legal matters concerning collection procedures.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Identified opportunities for process improvement within the collections department.
- Investigated customer disputes and complaints regarding billing errors and incorrect charges.
- Identified opportunities for improved efficiency in the collections process.
- Attended weekly meetings with internal departments to discuss progress on collections efforts.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Resolved complex issues that arose during the collections process.
- Monitored customer accounts for changes in financial status or contact information.
- Adhered to all applicable laws, regulations, and company policies.
- Utilized skip tracing techniques including phone calls, internet searches and databases.
- Interviewed customers to obtain financial information, payment history and other relevant details.
- Resolved balance errors using accounting software.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Negotiated payment plans with delinquent account holders to facilitate debt resolution.
Office Administrator
360 Physical Medicine
Orlando, FL
02.2022 - 11.2022
- Greeted visitors warmly upon arrival at the office premises.
- Provided assistance with the planning of events such as staff meetings or conferences.
- Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.
- Developed strong relationships with clients through excellent customer service skills.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Organized and maintained filing systems, including electronic databases and records.
- Prepared special reports by collecting, analyzing and summarizing information from various sources.
- Coordinated and managed daily administrative operations of the office.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Ensured compliance with applicable laws regarding employment practices.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Maintained customer confidence and protected operations by keeping information confidential.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
Mortgage Loan Processor
Addition Credit Union
Lake Mary, FL
02.2021 - 11.2021
- Conducted quality control reviews on closed loans for accuracy.
- Communicated regularly with customers throughout the entire process from origination through closing.
- Processed loan documents and ensured compliance with federal regulations.
- Analyzed financial data such as income, assets, liabilities, and credit history to determine risk factors associated with each loan application.
- Assessed credit reports to determine eligibility for mortgage loans.
- Prepared closing documents, including title policies, deeds, and other related items.
- Ordered appraisals and title services on behalf of borrowers when necessary.
- Verified that all conditions of the loan have been met prior to disbursement of funds.
- Provided customer service by responding to inquiries regarding loan status.
- Reviewed loan applications and verified accuracy of borrower information.
- Upheld compliance with privacy and security requirements, as well as federal statutes covering VA loans.
- Evaluated financial statements and contacted institutions and customers to clarify details.
- Monitored loan processing timelines to meet closing deadlines.
- Contacted outside sources, references and vendors to verify client financial information.
- Collaborated with closing agents to schedule and prepare for loan closings.
- Gathered property appraisals, surveys and tax records to update mortgage loan files.
Lead Teller
Fairwinds Credit Union
Orlando, FL
02.2019 - 02.2021
- Assisted customers with opening new accounts or closing existing ones as needed.
- Managed a team of tellers and ensured proper training on all banking policies and procedures.
- Resolved customer complaints in a timely manner while ensuring compliance with banking regulations.
- Ensured adherence to all applicable laws and regulations related to banking operations.
- Monitored daily cash levels in the vault and reconciled discrepancies.
- Processed customer transactions including deposits, withdrawals, transfers, loan payments.
- Developed strategies to increase sales opportunities among customers by cross-selling bank services or products.
- Collaborated with external vendors to ensure proper maintenance of ATMs and other banking equipment.
- Identified potential fraud risks or suspicious activities within the branch's financial accounts.
- Resolved customer complaints and inquiries, providing exceptional service and retaining client loyalty.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
Barista
Starbucks
Orlando, FL
12.2016 - 02.2019
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Operated cash registers to process customer payments.
- Adhered to health department regulations concerning sanitation standards.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
Education
Associate of Arts -
Valencia College
Orlando, FL12-2023
Oak Ridge High School
Conroe, TX06-2017
Skills
- Collections regulatory guidelines
- Billing and collections best practices
- Debt management
- Delinquent account management
- Financial Reporting
- Billing Procedures
- Debt Negotiation
- Account Review
- Customer research
- Outbound Calling
- Conflict resolution techniques
- Proficiency in Excel, Powerpoint, Word
- Loan Origination and Underwriting
- Delinquent Account Notification
- Fair Debt Collections Practices
- Task Prioritization
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Professional
Timeline
Collections Agent
Lendbuzz
08.2023 - Current
Office Administrator
360 Physical Medicine
02.2022 - 11.2022
Mortgage Loan Processor
Addition Credit Union
02.2021 - 11.2021
Lead Teller
Fairwinds Credit Union
02.2019 - 02.2021
Barista
Starbucks
12.2016 - 02.2019
Associate of Arts -
Valencia College
Oak Ridge High School
Similar Profiles
Basra HassanBasra Hassan
Office Administrator at LendbuzzOffice Administrator at Lendbuzz
Jennifer TorresJennifer Torres
Director of Collections & Recovery at Lendbuzz Funding LlcDirector of Collections & Recovery at Lendbuzz Funding Llc
Jarrett NeckameyerJarrett Neckameyer
Titles Supervisor at Lendbuzz FundingTitles Supervisor at Lendbuzz Funding