Daphne Marsten
Foley,MO
Summary
Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Sam's Club
10.2023 - Current
- Act as a point of contact for employee questions and concerns
- Manage recruitment processes including job postings, resume, and onboarding
- Identify training needs and coordinate training programs
- Assist in administering employee benefit programs
- Streamline store operations for increased efficiency, implementing new processes and procedures
- Develop strong working relationships with staff, fostering a positive work environment
- Conduct employee performance evaluations, providing constructive feedback for growth and development
- Schedule staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets
Produce Manager
Sam's Club
09.2022 - 10.2023
- Trained new employees to provide knowledge of proper produce handling, rotation, and stocking procedures.
- Collaborated with store management to align with objectives and provide quality service.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Completed weekly and monthly audits to ensure inventory counts were correct.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Managed recruitment processes that include job postings, resumes, and onboarding.
Personal Shopper
Sam's Club
12.2021 - 09.2022
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Cake Decorator
Sam's Club
06.2020 - 12.2021
- Designed specialty cakes for weddings, birthdays, and graduations.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
Baker/Packager
Sam's Club
10.2019 - 06.2020
- Produced consistently high-quality baked goods for customers.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Managed customer service operations, including taking orders and resolving complaints.
- Packed, processed and forwarded diverse food products following specific instructions.
- Adhered to company safety policies and procedures for proper food safety and sanitation.
Education
Bachelor of Science - Healthcare Administration
Purdue University Global
West Lafayette, IN02.2024
High School Diploma -
Winfield High School
Winfield, MO05.2020
Skills
- Skilled Collaborator
- New Software Integrating
- Health and Safety Management
- Process Improvement
- Team Development
Timeline
Assistant Manager
Sam's Club
10.2023 - Current
Produce Manager
Sam's Club
09.2022 - 10.2023
Personal Shopper
Sam's Club
12.2021 - 09.2022
Cake Decorator
Sam's Club
06.2020 - 12.2021
Baker/Packager
Sam's Club
10.2019 - 06.2020
Bachelor of Science - Healthcare Administration
Purdue University Global
High School Diploma -
Winfield High School