Daphne McDonnell
McKinney,TX
Summary
Reliable Practice Manager offering 28 years of experience working in busy, customer-driven environments. Sales, Marketing and Management Professional with a background in the Medical and Dental Industries.
Overview
15
15
years of professional experience
Work History
Practice Manager
Oak Dental Frisco
Frisco, TX
09.2017 - Current
- Maintained financial records, including billing and accounts receivable and payable.
- Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
- Developed and implemented new patient registration processes to streamline workflow.
- Reviewed monthly financial statements for accuracy and completeness before submitting them for audit purposes.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
- Managed vendor relationships for supplies and services related to the practice.
- Facilitated implementation of new technology systems into existing workflows in order to improve operational efficiency.
- Explained policies, procedures and services to patients.
- Monitored compliance with HIPAA regulations concerning patient privacy rights.
Business Development Specialist
Doctor Referral Institute
Chicago, IL
01.2016 - 04.2017
- Identified and qualified potential customers through networking and cold calling.
- Worked with prospects/physician to develop a referral program.
- Introduced ancillary services to grow their practice.
- Prepared monthly sales reports to prove success of programs.
Area Sales Manager
NRG Medical Advantage, LLC
Gunter, TX
07.2013 - 01.2016
- Organized and implemented stock-and-bill programs for various surgery centers of hospitals showing those facilities significant cost savings.
- Obtained extensive product knowledge in orthopedic soft-goods, inventory management, and patient care.
- Responsible for direct sales, in-servicing, and conducting presentations to physicians, hospitals, medical staff, and patients.
- Generated new leads, opportunities with existing clients resulting in ancillary revenue streams.
RDA - Registered Dental Assistant
Plano Dental Excellence
Plano, TX
08.2008 - 05.2014
- Assisted dentist with routine exams, cosmetic and restorative procedures, surgeries, etc.
- Provided explanation of treatment plans, financial obligations and scheduling.
- Helped obtain monthly sales goal with new and existing patients.
- Lead quarterly promotions with products such as Invisalign and Zoom whitening.
Education
Texas Board of Dental Examiners
Skills
- Referral Management
- Workflow Management
- Records Management
- Continuous Improvement
- Policy and Procedure Development
- HIPAA and OSHA Regulations
- New Hire Training
- Workflow Efficiency
- Managing Files and Records
- Bookkeeping
- Strategic Planning
- Marketing
- Staff Management
- Schedule Management
- Practice Management
Timeline
Practice Manager
Oak Dental Frisco
09.2017 - Current
Business Development Specialist
Doctor Referral Institute
01.2016 - 04.2017
Area Sales Manager
NRG Medical Advantage, LLC
07.2013 - 01.2016
RDA - Registered Dental Assistant
Plano Dental Excellence
08.2008 - 05.2014
Texas Board of Dental Examiners