Daphne McKee
Detroit,MI
Summary
Proven Administrative Assistant at Univeral Rehab, adept in Microsoft Excel and office administration, significantly enhanced data integrity through meticulous file organization and process improvements. Demonstrated exceptional customer service, ensuring high satisfaction levels. Skilled in leveraging computer skills for efficiency, achieving a notable increase in productivity without compromising quality.
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Diligent [Desired Position] with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Univeral Rehab
09.2022 - 07.2024
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Transaction Processing Associate
Admission Fee Attendant
05.2004 - 09.2010
- Processed verification of deposit accounts before performing transaction.
- Collaborated with team members to optimize transaction processing workflows, increasing overall productivity.
- Identified opportunities for process improvements through data analysis, leading to increased efficiency within the transaction processing team.
- Performed quality assurance checks and reported issues to management to discuss solutions.
- Conducted regular audits of processed transactions to identify areas for improvement and maintain quality assurance standards.
- Conducted thorough investigations into any discrepancies or anomalies within processed transactions, taking corrective action as needed to maintain data integrity and prevent future issues.
- Leveraged advanced technical skills to troubleshoot system issues affecting transaction processing speed or reliability, ensuring minimal downtime for both internal and external use
Customer Service Representative
Bank One Call Center
01.2001 - 05.2003
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Cashier
Crowley's Shoe Dept., Meijer and KMart
10.1995 - 04.1997
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Handled cash with high accuracy and took care to check bills for fraud.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
BBA - Business Correspondence/ Information Systems
Ferndale Adult Academy
Ferndale, MI01-2000
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Administrative support
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
Certification
Business Core: Information Systems and Computer Office Operations
Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Assistant
Univeral Rehab
09.2022 - 07.2024
Transaction Processing Associate
Admission Fee Attendant
05.2004 - 09.2010
Customer Service Representative
Bank One Call Center
01.2001 - 05.2003
Cashier
Crowley's Shoe Dept., Meijer and KMart
10.1995 - 04.1997
Business Core: Information Systems and Computer Office Operations
BBA - Business Correspondence/ Information Systems
Ferndale Adult Academy
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