Daphne Mitchell
Forest Park,GA
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through over 8 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Juvenile Justice Department
11.2019 - 11.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Created and updated records and files to maintain document compliance.
- Screened visitors and issued badges to maintain safety and security.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Performed monthly financial reporting and recorded payments to keep accounting system updated.
Office Administrative Assistant
Rockdale County Public Schools
02.2015 - 11.2019
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered high volume of phone calls and email inquiries.
- Filed paperwork and organized computer-based information.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Welcomed patrons and immediately offered assistance by asking open-ended questions.
Customer Service Representative
Argenbright Security Services
05.2012 - 02.2015
- Processed debit and credit card and electronic check payments.
- Trained and managed associates in customer service and sales techniques.
- Resolved third-party billing, computer system and customer service issues.
- Resolved customer service issues with timely and professional resolutions.
- Met sales goals by offering excellent customer service.
- Utilized customer feedback to improve customer service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided primary customer support to internal and external customers.
Education
High School Diploma -
Westlake High School
Atlanta, GA05.2000
Skills
- Data Entry
- Spreadsheet Management
- Bookkeeping
- Invoice Processing
- Scheduling and calendar management
- Customer Service
- Computer Skills
Timeline
Administrative Assistant
Juvenile Justice Department
11.2019 - 11.2024
Office Administrative Assistant
Rockdale County Public Schools
02.2015 - 11.2019
Customer Service Representative
Argenbright Security Services
05.2012 - 02.2015
High School Diploma -
Westlake High School
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