Daphne Monchaud
Metairie,LA
Summary
Customer Service Representative offering 10 years in bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Lcmc Health
New Orleans, LA
06.2023 - Current
- Verified insurance coverage for services provided by the facility.
- Assisted with scheduling outpatient appointments.
- Scanned documents into electronic medical records system.
- Ensured accuracy of all data entered into computer system.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Provided assistance to internal departments when needed.
- Answered phones promptly in a professional manner.
- Managed incoming faxes related to patient registration processes.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
Eligibility Representative
Cigna
11.2020 - Current
- Educated patients on eligibility and affordability options by offering insightful information.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Inputted all gathered information and researched data on applicants into computer system using Citrix.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Patient Service Representative
TriWest Healthcare Alliance
New Orleans, LA
07.2019 - 06.2020
- Handled 50+ calls per day to address customer inquiries and concerns.
- Resolved veterans problems, improved operations and provided exceptional client support.
- Increased customer satisfaction by resolving veterans issues.
- Answers inbound calls from Veterans and providers in a timely manner.
- Called provider's office to schedule veteran's appointments.
- Compiled and reviewed medical charts.
- Used vet connect and care radius to schedule appointments.
- Called veteran's to confirm appointments.
- Understands procedures and processes of the VA program.
- Responds to inquiries from Veterans and providers regarding specific aspects of the VA program. Information and assistance includes providing details about referrals and authorization.
- Documented all communications involving Veteran and provider contacts.
Medical Assistant/Front Desk Clerk
Access Healthcare
Luling, LA
08.2016 - 04.2019
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Obtained client medical history, including medication information, symptoms and allergies.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
- Gathered forms, copied insurance cards to collect patient information for billing and insurance filing.
- Scheduled appointments, registered patients.
- Made appointments in epic.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Member Service Representative
Lofton Staffing Services/People's Health
Metairie, LA
05.2015 - 05.2016
- Learned all internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Completed training and worked effectively under high-pressure client services environments.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Successfully handled high volume of inbound calls while representing offerings such as transportation, and other insurance questions.
- Continuously surpassed customer service standards while ensuring compliance with call volume objectives.
- Maintained clean, organized and well-stocked member service area.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Account Representative
Diabetes Management & Supplies
Harahan, LA
06.2014 - 08.2014
- Managed over 75+ accounts and product installations resulting in increased sales volume.
- Analyzed accounts for delinquencies and other ongoing issues.
- Processed client payments and updated accounts.
- Contacted customers to assess satisfaction and current needs.
- Performed targeted collections on past due accounts aged over 30 days.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Called customers to place orders for diabetic supplies.
Medical Assistant
St. Charles Hospital
Luling, LA
04.2010 - 06.2014
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
- Obtained client medical history, including medication information, symptoms and allergies.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Scheduled and accompanied clients to medical appointments.
- Made appointments in epic.
- Called and faxed pharmacies to submit prescriptions and refills.
- Attended required training, education and meetings.
- Assisted physicians in follow-through of care.
- Prepared initial patient charts for admission.
- Scheduled appointments, registered patients.
Education
High School Diploma -
Destrehan High School
Destrehan, LAM.D. - Medical Assistant
Eastern Community College
New Orleans, LADental Assistant - Dental Assistant
Eastern Community College
New OrleansMedical Coding Billing
Cameron College
New Orleans, LASkills
- Interpreting Physician Orders
- Chart Pulling
- Appointment Scheduling
- HIPAA Compliance
- Medical Insurance
- Insurance Knowledge
- Patient Information Verification
- Patient Information Collection
- Patient Checkout Procedures
- Office Supply Ordering
- Billing Inquiries
- Detail-oriented
- Effective communication skills
- Electronic Medical Records
- Medical Billing and Coding
- Good Telephone Etiquette
Certification
- First Aid/CPR Certified
Timeline
Patient Access Representative
Lcmc Health
06.2023 - Current
Eligibility Representative
Cigna
11.2020 - Current
Patient Service Representative
TriWest Healthcare Alliance
07.2019 - 06.2020
Medical Assistant/Front Desk Clerk
Access Healthcare
08.2016 - 04.2019
Member Service Representative
Lofton Staffing Services/People's Health
05.2015 - 05.2016
Account Representative
Diabetes Management & Supplies
06.2014 - 08.2014
Medical Assistant
St. Charles Hospital
04.2010 - 06.2014
High School Diploma -
Destrehan High School
M.D. - Medical Assistant
Eastern Community College
Dental Assistant - Dental Assistant
Eastern Community College
Medical Coding Billing
Cameron College