Daphne Nesseltree

Led business development initiatives targeting U.S. federal government, Aerospace and Defense, and State/Local/Higher Education sectors.
Conducted extensive market research and analysis to identify and pursue strategic opportunities, resulting in the acquisition of 7 new client contracts worth over $1 million.
Collaborated with cross-functional teams to develop and execute go-to-market strategies aligned with industry regulations and customer needs.
Established and maintained relationships with key stakeholders, including government agencies such as the DOL, DOD, and NASA.
Stayed current on industry trends, competitors, and government procurement processes through active networking and participation in industry events.

Provided training on decision-making and de-escalation techniques to healthcare teams.
Facilitated interventions between families and healthcare professionals to ensure smooth operations.
Conducted audits and maintained compliance with state regulations, demonstrating attention to detail and accuracy.

Managed operations of multiple locations, driving efficiency and profitability.
Implemented strategic initiatives resulting in significant revenue growth and improved customer satisfaction.
Led hiring, training, and performance management of staff to align with business objectives.

• Travel to all states, to open, train and set up new store staff.
• Opened 243 new stores in just over a year.
• Developed 50+ SOP, HR and other operational guidelines for the organization
to successfully launch and purchase new locations.

• Trained new store managers at existing locations as well as multi-unit managers to execute sales goals
• Created PowerPoint learning tools to educate new hires on customer service, scheduling patient care, sales, insurance specifics, and company policies and procedures.
• Opening 17 new locations country-wide while educating associates on retail sales optical.