Daphne Robison
Auburn,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Escrow Assistant
First American Title, Home Builders Svs
Roseville, CA
03.2012 - Current
- Assisted customers with the escrow process, including answering questions and providing documentation.
- Reviewed title reports to ensure accuracy of information before closing.
- Resolved issues related to escrow accounts by communicating with customers and lenders.
- Put together closing statements for buyer and seller review.
- Managed master calendar of signings and organized related paperwork.
Account Manager
North American Title
Auburn, CA
05.2001 - 05.2006
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Attended trade shows and conferences as a representative of the company.
- Generated leads through cold calling activities.
- Provided technical support to customers when needed.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Acted as main point of contact in matters relating to client concerns and needs.
Education
Dental Medicine - Dental Assisting
49er Regional Occupational Program
Auburn, CA06-2007
Skills
- Accounting Procedures
- Accuracy and Precision
- Teamwork and Collaboration
- Time management abilities
- Professionalism
- Customer Service
Accomplishments
Strategic Market Platinum Certified
Certification
California Notary Public 2012-2016
Timeline
Senior Escrow Assistant
First American Title, Home Builders Svs
03.2012 - Current
Account Manager
North American Title
05.2001 - 05.2006
Dental Medicine - Dental Assisting
49er Regional Occupational Program
California Notary Public 2012-2016
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