Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Daphne Ortiz

Talty

Summary

Proven Sales Associate with a track record of enhancing customer satisfaction and boosting sales at Metro by T-Mobile through exceptional service and effective problem-solving. Skilled in cash handling and customer service, demonstrating an ability to maintain a welcoming environment and foster customer loyalty. Achieved significant improvements in customer engagement and sales outcomes by leveraging strong communication and multitasking strengths. Looking to expand horizons and experience.

Overview

2025
2025
years of professional experience

Work History

Sales Associate

Cricket Wireless
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.

Freight Team Associate

Academy Sports Outdoors
  • Lifted and moved items weighing Number pounds multiple times per shift.
  • Maintained high safety standards within the facility by enforcing proper lifting techniques, equipment usage, and hazard prevention measures.
  • Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
  • Offered friendly, prompt customer service by answering questions, resolving issues quickly, and checking system for inventory.

Sales Associate

Metro by T-Mobile
06.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Cashier

DQ Grill & Chill Restaurant
03.2021 - 03.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Terrell High School
Terrell, TX

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Reliable and punctual
  • Outgoing personality

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

Metro by T-Mobile
06.2024 - Current

Cashier

DQ Grill & Chill Restaurant
03.2021 - 03.2023

Sales Associate

Cricket Wireless

Freight Team Associate

Academy Sports Outdoors

Terrell High School

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Daphne Ortiz