Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Daphne Picolli

Vernon twp

Summary

Dynamic Credit & Collection Manager with extensive experience at Englert Inc, excelling in credit risk assessment and collections management. Proven track record in enhancing processes and resolving delinquent accounts, leveraging strong analytical skills and effective communication to drive results. Adept at leading teams and implementing strategic improvements for optimal financial performance.

Overview

21
21
years of professional experience

Work History

Credit Analyst

Sika Company
Rutherford
04.2024 - Current
  • Collections: Contact delinquent accounts on a weekly basis Record all communication with customers through High Radius Work with customers and internal departments to resolve problems with accounts
  • Credit: Evaluate and determine customer accounts for credit releases by retrieving credit hold list Respond to any credit background checks on our existing customers
  • New Accounts: Establish credit limits for new customers using Dun & Bradstreet Retrieve Dun & Bradstreet reports Create new customer accounts in SAP system
  • Proof of Delivery: Obtain information to locate product when necessary
  • Testing Software for new companies coming on board.

Sr Collections Representative

NRT Logistics
Lyndhurst
01.2022 - 04.2024
  • Analyzing data and finding root causes of outstanding balance.
  • Reviewing Rates and contracts.
  • Work with sales and billing teams to identify and process adjustments to customer accounts as needed.
  • Working with billing department regarding discrepancies.
  • Monitor aging and resolve delinquent balances.
  • Manage Vendor relationship of key vendors.
  • Preparation of customer statement of accounts using Excel on a scheduled weekly/bi-weekly BASIS.
  • Following up with customers past due account via email or phone calls.
  • Review payment remittance from Pay Pal / Ach/Wire
  • Other duties as assigned.
  • Software – Utilize customers payment services and/or websites such as Data2Logistics, Coupa, Cass Logistics, SharePoint, Partners Online, Ratelinx and US Bank

Accounts Receivable/Payable Manager

White Star Logistics
Piscataway
08.2021 - 10.2022
  • Manage the AR/AP Department
  • ACH/WIRES Payments daily and weekly.
  • Provide leadership, guidance and mentoring accounts payable data entry processors.
  • Closely monitor the Ageing Report
  • Manage the Weekly Payments
  • Manage Vendor relationship of key vendors.
  • Audit of SOA vs AP Ledger.
  • Assist, Guide and Instruct Team in resolving issues with Vendor.
  • Making sure the Vendor Master Data is complete and up-to date - Master data information/W9/Bank info.
  • Perform Credit hold process!
  • Ensure timely customer payments!
  • Research and resolve discrepancies.
  • Process Credit Card payments, run aging reports and collections.
  • Must perform Financial Statement and account analysis to determine credit worthiness.
  • Run Credit reports, payment analysis.
  • Respond to credit inquiries.
  • Establish Credit Lines Implement reporting procedures and internal controls for the purpose of maintaining accurate records.
  • Strong Interpersonal and communication skills
  • Overseeing Account Receivable Invoicing, Collection and Dispute Team.
  • Reviewing Credit Cards, Banking, and Business Loans statement for reconciliation.
  • Hiring
  • Training overseas employees
  • Weekly Teams meeting
  • (Contract)

Credit & Collection Manager

Englert Inc
Perth Amboy
09.2018 - 03.2021
  • Assesses credit worthiness of new and existing customers, including establishing and monitoring of credit limits.
  • Serve as lead for hands on collections account management and lien/bond processes on large and high-volume accounts.
  • Develop and enhance credit and collection policies and procedures.
  • Monitor the credit process and internal reporting. Making changes as needed to improve the process.
  • Work with sale team, management and operations on credit matters including collections, credit hold status, COD status.
  • Oversee application of customer payments made via lock boxes, credit cards, and cash.
  • Monitor aging and resolve delinquent balances.
  • Conduct monthly meetings with sales team and management to review status of accounts including delinquent accounts.
  • Work with finance on assessment for reserves on delinquent A/R.
  • Work with sales and billing teams to identify and process adjustments to customer accounts as needed.
  • Liaison with collection attorneys.
  • Supervise and mentor staff.
  • Other duties as assigned.

Collections Department Supervisor

North Jersey Federal Credit Union
Totowa
04.2017 - 09.2018
  • Supervise, develop, and train staff in AR Department
  • Researches the activity of delinquent accounts.
  • Maintain activity report on late potential and delinquent loan status.
  • Pull credit reports using Experian.
  • Prepares file for litigation for attorneys.
  • 3rd party collection agency Recovery payment
  • Adheres to Bankruptcy Laws
  • Adheres to Repossession Laws
  • Foreclosure Procedures
  • Chex Systems
  • Credit Reporting (E Oscar)
  • Bankruptcy
  • DMV Titles
  • Auto Auctions
  • Leasing Company (Maintain Portfolio)
  • Investigate Fraud Accounts
  • (Contract)

Account Receivable & Payable Supervisor

Interplex NAS INC
Northvale
01.2016 - 12.2017
  • Weekly Cash Forecast
  • Cash Application
  • Daily Sales Invoice
  • Email Customer Invoices
  • Update Intranet
  • Update Control Sheet
  • Daily Bank Reconciliation
  • Invoice Tooling Sales
  • Credits Accounts
  • Daily Bank Reconciliation
  • Weekly Cash Forecast Report
  • Process Daily Sales daily
  • Locate misallocated payment.
  • Account Analyst/ Vendors Discrepancies
  • Write off.
  • Accounts Payable
  • 3 waybill matches Make sure PO, receipt & invoice amounts all match.
  • Enter all payables into QB.
  • Make sure to enter all purchases into the proper GL account.
  • Check PO Remittance on bill to Vendor profile.
  • Garnishments & Monthly rent
  • Pay all Manufacturing Bills
  • Reconcile monthly receiving log to enter bills.
  • Reconcile vendor discrepancies.
  • Intercompany reconciliation.
  • Monthly A/P and A/R reports
  • Software: QuickBooks, Global Shop, MS Excel
  • (Contract)

Underwriter Assistant

BB&T
Woodcliff Lake
01.2014 - 12.2016
  • Direct contact with Brokers
  • Review incoming payments daily.
  • Prepare New Files for Applications
  • Filed state taxes on policy.
  • Prepare policies and distribute them to the broker.

Sr. Legal Collections Specialist - Legal Operations Group

America Insurance Group
Parsippany
01.2007 - 01.2014
  • Daily review of policies with past due accounts; distribute to appropriate disposition for processing.
  • Responsible for collections on Broker Fraud, Consumer Debt, Workers Compensation premiums, HR Over Payments, Relocation Payments, Emergency Loans 401k, Intelli Risk, Claims, Aviation, Bankruptcy past-due audited accounts and invoices
  • Review incoming payments daily.
  • Extensive customer interaction regarding inquiries
  • Review policies for payment arrangements on past due accounts
  • Prepare promissory notes for payment plans, review and forward defaulted accounts to outside collections, work with attorneys, and issue policy cancellations.
  • Locate misallocated payment.
  • Account Analyst
  • Work with premiums audit department regarding disputes
  • Write off account balances.
  • Responsible for collection of $10M a month
  • Train new employees in United States and internationally
  • Establish procedures for new projects.

Accounts Receivable Manager

GTBM, Inc
East Rutherford
01.2005 - 12.2007
  • Provide General Office Management
  • Reconcile purchase orders.
  • Accounting
  • Support service requests via phone
  • Accounts Receivable
  • Supervisor of office cleaning staff
  • Return Management Authorizations functions (RMAs) include receiving product for return, communication with manufacturers and vendors, obtaining approval and maintaining RMA logs.
  • Plan and coordinate trade show and other events
  • Route calls for hardware/ software support and field general questions
  • Provide excellent customer service.
  • Accurate and timely reporting and paperwork
  • Data entry
  • Software: Integrated Software Solutions, QuickBooks and Solaris

Education

High School Diploma -

Saint Marys
Rutherford, NJ
06-1988

Skills

  • Credit assessment
  • Collections management
  • Credit reporting
  • Financial analysis
  • SAP proficiency
  • Customer relationship management
  • Effective communication
  • Data analysis
  • Problem solving
  • Team leadership
  • Process improvement
  • Conflict resolution
  • Attention to detail
  • Time management
  • Credit risk assessment
  • Credit decisions

Affiliations

  • Former Special Oymplics Coach for Bowling and Track and Field 2017 through 2021

Timeline

Credit Analyst

Sika Company
04.2024 - Current

Sr Collections Representative

NRT Logistics
01.2022 - 04.2024

Accounts Receivable/Payable Manager

White Star Logistics
08.2021 - 10.2022

Credit & Collection Manager

Englert Inc
09.2018 - 03.2021

Collections Department Supervisor

North Jersey Federal Credit Union
04.2017 - 09.2018

Account Receivable & Payable Supervisor

Interplex NAS INC
01.2016 - 12.2017

Underwriter Assistant

BB&T
01.2014 - 12.2016

Sr. Legal Collections Specialist - Legal Operations Group

America Insurance Group
01.2007 - 01.2014

Accounts Receivable Manager

GTBM, Inc
01.2005 - 12.2007

High School Diploma -

Saint Marys

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