Daphne Riddell
Houston,TX
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
7
7
years of professional experience
Work History
Certified Medical Assistant
UT Physicians
Houston, TX
05.2024 - Current
- Performs responsibilities in a manner that promotes quality patient care and customer service/satisfaction.
- Effectively participates in planning and preparing for patient visits, ensuring appropriate schedules, test results, and clinic-specific requirements are available.
- Rooms patients consistent with clinic requirements, documenting chief complaint, reason for visit, vital signs, medications, allergies and smoking history.
- Prepares for and assists with routine and specialty procedures.
- Respects and maintains privacy and confidentiality, per HIPAA guidelines.
Certified Medical Assistant
Legacy Community Health
Houston, TX
01.2024 - 03.2024
- Rooming patients, taking vital signs, and managing patient flow to ensure patients are seen promptly and efficiently.
- Prepare and assist with specialty procedures.
- Collect specimens, administer injections, and sterilize instruments.
Senior Title Specialist
Vroom
Houston, TX
01.2021 - 01.2023
- Oversaw extensive deal registration process with a one-year retention policy
- Communicated with internal and external customers and clients in a manner that shows sensitivity, tact, and professionalism.
- Processed work items presented in various systems via case or report within the expected turn times.
Customer Service Supervisor
SimpliSafe
Boston, MA
01.2018 - 03.2020
- Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Education
CERTIFICATE - Medical Assisting
Pima Medical Institute
Houston, TX11-2023
High School Diploma -
UNIVERSIDAD DEL VALLE DE MEXICO
08-2015
Some College (No Degree) - Psychology
UNIVA
Skills
- Medical terminology
- Medication Administration Proficiency
- Venipuncture Skills
- Administer Injections
- Urodynamics Expertise
- Skilled in surgical procedures
- Medical Equipment Sterilization
- Efficient Physician Communication
- Computer literate (Microsoft Word, PowerPoint, Excel), iOS, EPIC
- Effective Multitasking
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Certified Medical Assistant
UT Physicians
05.2024 - Current
Certified Medical Assistant
Legacy Community Health
01.2024 - 03.2024
Senior Title Specialist
Vroom
01.2021 - 01.2023
Customer Service Supervisor
SimpliSafe
01.2018 - 03.2020
CERTIFICATE - Medical Assisting
Pima Medical Institute
High School Diploma -
UNIVERSIDAD DEL VALLE DE MEXICO
Some College (No Degree) - Psychology
UNIVA
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