Daphne Rideout

• Delivered high-quality customer service by gathering feedback on product deficiencies.
• Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
• Distributed returned merchandise to appropriate store departments or palletized for liquidation.
• Operated electric pallet jack, forklift and manlift.
• Unloaded, inspected, and stored damaged and returned products.
• Adhered to company safety guidelines to minimize warehouse accidents.
• Delivered prompt service to prioritize customer needs.
• Managed timely and effective replacement of damaged or missing products.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Implemented and developed customer service training processes.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Trained staff on operating procedures and company services.
• Documented returned product details in Software inventory tracking system.

• Responded to customer requests for products, services, and company information.
• Maintained up-to-date knowledge of product and service changes.
• Met customer call guidelines for service levels, handle time and productivity.

Increased efficiency and performance by monitoring team member productivity and providing feedback.

Directed payment workflows and program execution to maintain financial compliance and efficiency.

Taking customer incoming calls to resolve any issues and answer all questions they have about their equipment and billing.

• Responded to customer requests for products, services, and company information.
• Maintained up-to-date knowledge of product and service changes.
• Met customer call guidelines for service levels, handle time and productivity.
• Cross-trained and provided backup support for organizational leadership.
• Educated customers about billing, payment processing and support policies and procedures.