Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daphne Rivera

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Scale House Operator

Casella Waste
06.2018 - Current
  • Operated weigh scales and issued tickets when necessary.
  • Complied with safety regulations to avoid potential injuries and support company goals.
  • Maintained accurate documentation and processed payments and deposits were made daily to bank.
  • Maintained tidy work area to reduce likelihood of accidents.
  • Greeted customers and provided excellent service to internal and external clients.
  • Ensured materials were disposed of properly.
  • Answered customer calls professionally and routed to appropriate person.
  • Communicated with operators to share information needed for facilities to run effectively and efficiently.

Direct Sales Consultant

Thirty One Gifts
11.2017 - 08.2018
  • Met customers in homes and businesses to discuss and demonstrate products.
  • Submitted and processed payments for items purchased.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Followed up to inquire customer satisfaction with products purchased.


Care Manager

Rehabilitation Support Services
01.2015 - 11.2017
  • Educated clients and families on community resources, treatment options and health care services to better manage conditions.
  • Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
  • Responded to emergency situations and provided support to promote client safety and wellbeing.
  • Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
  • Developed and implemented individualized care plans and coordinated necessary services to avail quality care for clients.
  • Maintained network of community resources to provide most comprehensive support services possible to clients.
  • Coordinated referrals to specialists, hospitalizations, ER visits, and other enabling services for patients.
  • Arranged transportation and documented details of discharge transition plans.
  • Evaluated clients progress and adjusted service plans to address areas of concern.
  • Maintained detailed monthly notes from care plans in compliance with agency standards and regulations.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.

NHTD, TBI, OPWDD Service Coordinator

Center For Disability Services
07.2014 - 01.2015
  • To connect, advocate for needed services to individuals on caseload; ensure happiness with services they're receiving from service providers.
  • Meet with individuals team to discuss areas of need; then to develop the service plan for approved service providers to implement on areas of need for each individual.
  • Complete monthly case notes for services provided to individual.

Case Coordinator

Center For Disability Services
07.2011 - 07.2014
  • Meet with providers at least twice a year to create and develop a care plan for needed services.
  • Monitor and ensure staff documents progress made towards goals for approved services per their care plan.
  • Assist individual with approved dining, toileting, and therapy care plans.

Supportive Apartment Assistant Manager

Schoharie County A R C
09.2012 - 12.2013
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts for medication and personal belongings of individuals in program.
  • Ensured individuals in program were up to date on medical appointments, as well as schedule, transport and communicate with medical providers as needed.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands. Also had on call duties during non regular business hours for emergency or staffing related issues.
  • Attend meetings as needed or required; develop goals for service plans with team for service plan reviews.

Medicaid Service Coordinator

Schoharie County ARC
01.2008 - 09.2012
  • Provided
  • Advocate and referred individuals to appropriate services, community agencies and organizations to meet treatment needs.
  • Monitored individuals and/or families satisfaction of services provided by approved services providers.
  • Assessed community needs and identified resources for social and community service programs.
  • Completed several training programs as required for position to develop and improve skills in providing services.


Education

Associate of Science - Liberal Arts Concentration in Social Sciences

SUNY Cobleskill
Cobleskill
05.2005

Skills

  • Time Management
  • Maintaining Clean Work Areas
  • Customer Service
  • Scale Operation
  • Advocacy

Timeline

Scale House Operator

Casella Waste
06.2018 - Current

Direct Sales Consultant

Thirty One Gifts
11.2017 - 08.2018

Care Manager

Rehabilitation Support Services
01.2015 - 11.2017

NHTD, TBI, OPWDD Service Coordinator

Center For Disability Services
07.2014 - 01.2015

Supportive Apartment Assistant Manager

Schoharie County A R C
09.2012 - 12.2013

Case Coordinator

Center For Disability Services
07.2011 - 07.2014

Medicaid Service Coordinator

Schoharie County ARC
01.2008 - 09.2012

Associate of Science - Liberal Arts Concentration in Social Sciences

SUNY Cobleskill

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Daphne Rivera