Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic
Daphne Rivera

Daphne Rivera

Floresville

Overview

6
6
years of professional experience

Work History

Store Manager

Boho Blooms Boutique
Floresville
02.2024 - Current
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Worked closely with the store owner doing front-end and back-end tasks.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Organized promotional events to increase product awareness.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Formed and sustained strategic relationships with clients.

Sales Associate

James Avery Jewelry
San Antonio
08.2020 - 02.2023
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Greeted customers and provided exceptional customer service.
  • Assessed customer needs to provide assistance and information on product features.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Processed transactions using a point-of-sale system.
  • Adhered to company initiatives and achieved established goals.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Recommended, selected and located merchandise based on customer desires.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Upsold additional items based on customer interests and needs.
  • Assisted customers with product selection, sizing and styling.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Assisted in visual merchandising, creating appealing displays that capture customer interest.
  • Bagged or packaged purchases and wrapped gifts.
  • Processed credit card transactions quickly and securely.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Answered store and merchandise questions and led customers to wanted items.
  • Answered incoming telephone calls to provide store, products and services information.
  • Described merchandise and explained use, operation and care.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Provided accurate information about products, prices and services.
  • Handled returns and exchanges according to company policies.
  • Placed special orders or called other stores to find desired items.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Tracked sales performance metrics to identify trends in market place.

Receptionist

Alamo Orthopedics
San Antonio
08.2021 - 11.2021
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Provided administrative support to various departments, assisting with document preparation and data entry.
  • Developed and maintained a filing system for essential documents, improving office organization.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
  • Compiled data from various sources into organized reports for management review.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Scheduled and confirmed appointments.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

Cashier

Champs Sports
San Antonio
08.2019 - 06.2020
  • Answered customers' questions and provided information on store procedures or policies.
  • Performed other duties as assigned by management.
  • Used suggestive selling techniques to promote add-on sales.
  • Discounted purchases by scanning and redeeming coupons.
  • Processed sales transactions to prevent long customer wait times.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Scanned items and checked pricing on cash register for accuracy.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Greeted customers promptly and responded to questions.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Offered customers carry-out service at completion of transaction.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Issued receipts, refunds, credits or change due to customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Answered customer inquiries regarding store policies and procedures.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Welcomed customers, offering assistance to help find store items.
  • Followed company security procedures for handling large sums of money.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Stocked shelves with merchandise when needed.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Built and maintained productive relationships with employees.

Education

Associate of Science - Biology

Palo Alto College
San Antonio, TX

Skills

  • Store operations oversight
  • Promotional planning
  • Personnel development
  • Relationship building and management
  • Policies and procedures
  • Revenue generation
  • Customer service
  • Inventory oversight
  • Customer response
  • Strategic planning
  • Sales professional
  • Goals and performance
  • Verbal and written communication
  • Process improvements
  • Delegating work
  • Partnership building
  • Operations
  • Multitasking and organization
  • Sales expertise
  • Pricing strategies
  • Team building and leadership
  • Loss prevention procedures
  • Customer relations
  • Sales strategies
  • Operations oversight
  • Reliable
  • Problem-solving
  • POS systems
  • Staff management
  • Retail inventory management
  • Employee engagement
  • Cash management
  • Opening and closing procedures
  • Sales promotions
  • Training and mentoring
  • Accurate cash handling
  • Promotions management
  • Store opening and closing
  • Outstanding communication skills
  • Retail sales techniques
  • Stock management
  • Team management
  • Attention to detail
  • POS systems operations
  • Customer service and engagement
  • Customer service management
  • Store operations
  • Store organization
  • Staff supervision
  • Display setup
  • Issue resolution
  • Pricing and markdowns
  • Retail operations
  • Time management
  • Upselling and cross selling
  • Flexible schedule
  • New hire training

Affiliations

I enjoy playing video games with my partner and friends. I also enjoy thrifting when I am able to, and going to markets on the weekends, whether they're farmers' markets or shopping markets; any type of market is always just a blast for me.

References

References available upon request.

Timeline

Store Manager

Boho Blooms Boutique
02.2024 - Current

Receptionist

Alamo Orthopedics
08.2021 - 11.2021

Sales Associate

James Avery Jewelry
08.2020 - 02.2023

Cashier

Champs Sports
08.2019 - 06.2020

Associate of Science - Biology

Palo Alto College

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Daphne Rivera