Summary
Work History
Education
Skills
Timeline
Generic

Daphne Rodriguez

Fontana,CA

Summary

I am an experienced bilingual patient care coordinator and strive in the positions as a Front Desk, Referral Coordinator and Medical Assistant for the past 2 years My expertise in insurance verification and patient coordination helped with learning the skill of multitasking and significantly improved healthcare navigation. I am a faster learner and a team player which has helped lead me up to the position as lead of 2 clinics for MA and PCC. Along with this experience I am also familiar with the applications excel, teams, outlook, and all of Microsoft 360. Lastly, I would be grateful for any open opportunities that you may have.

Work History

Front and Back Office Medical Assistant

Lani Medical
  • Assisted office manager with tracking inventory and restocking examination rooms and stations.
  • Ensured proper follow-up care for patients by diligently scheduling referrals or additional tests as needed.
  • Verified patient information by interviewing patient, recording medical history, and confirming purpose of visit.
  • Supported effective billing practices by collecting copays, verifying insurance coverage, and resolving any discrepancies in a professional manner.
  • Maintained the confidentiality of sensitive patient information by adhering to HIPAA guidelines.
  • vitals, blood draws, medical documentation, wound care, test preparations, sterilizing instruments , prepping and cleaning rooms.
  • scanned and faxed medical documents and orders

Front Desk/referral Coordinator Lead

Upperline
  • Coordinated referrals to ensure timely and efficient patient care.
  • Improved communication between departments by managing referral processes.
  • Processed referral documentation to ensure compliance with healthcare regulations.
  • Verified insurance information for accurate and timely referral processing.
  • Managed referral database, maintaining up-to-date and accurate records.
  • Assisted patients in understanding referral procedures for better healthcare navigation.
  • Answered patient phone calls and assisted with help and care
  • Communicated with insurance companies to resolve referral authorization issues.
  • Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.

Education

High School Diploma -

AB Miller Highschool
Fontana, CA

Skills

  • Referral processing
  • Appointment scheduling
  • Healthcare communication
  • Insurance verification
  • Medical documentation
  • Medical terminology
  • Patient follow-up
  • Task prioritization

Timeline

Front and Back Office Medical Assistant

Lani Medical

Front Desk/referral Coordinator Lead

Upperline

High School Diploma -

AB Miller Highschool
Daphne Rodriguez