Daphne Smith

• Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
• Answered telephone and assisted callers by providing information or directing to appropriate employee.
• Provided administrative support for various departments, contributing to the smooth operation of the organization.
• Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
• Assisted in training new staff members on company procedures and practices enabling their smooth integration into the workplace environment.
• Enhanced customer satisfaction by providing efficient and timely support to clients.
• Communicated with clients on behalf of staff to relay messages and information.
• Handled confidential information with discretion and ensured its secure storage according to company policies.
• Managed office supplies inventory, ensuring that necessary materials were always available for staff use.
• Resolved customer complaints with diplomatic and courteous communication.
• Maintained high levels of cleanliness and organization within office, creating pleasant working environment.
• Increased customer satisfaction by providing timely and empathetic support for inquiries and issues.
• Fostered culture of continuous improvement by soliciting and implementing feedback on support processes from team members.
• Assisted coworkers and staff members with special tasks on daily basis.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Managed filing system, entered data and completed other clerical tasks.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Maintained safety and security of the Correctional Facility.

Ensured care, custody and control of the entire inmate population, to include Male and Female inmates.

Maintained a neat and clean working environment.

Produced reports and other written correspondence when necessary.

Assisted superior staff whenever called upon to do so.

Reported to work on time with a neat and clean uniform.

Followed state mandated regulations to ensure the smooth and safe operation of the Correctional Facility.