Daphne Straus
Waimea,HI
Summary
District Manager overseeing 6 locations and 67 employees, providing operational leadership in hiring, training, labor management, budgeting, and sales performance. Proven track record in building high-performing teams and optimizing labor costs. Consistently achieved revenue growth while maintaining brand standards and delivering exceptional customer service.
Overview
43
43
years of professional experience
Work History
District Manager
Minitstop
Kahului, Hawaii
09.2015 - Current
- Directed daily operations for six retail locations, enhancing sales revenue through strategic merchandising and staff development.
- Supervised and coached six store managers and 67 employees to ensure adherence to company standards.
- Conducted semi-annual performance reviews, providing actionable feedback to increase staff retention.
- Recruited and trained high-performing management teams focused on driving sales and operational excellence.
- Ensured compliance with company policies, safety standards, and brand consistency across six stores.
- Monitored inventory control, loss prevention measures, and cash handling procedures.
- Opened two new locations, managing staff training and launch operations effectively.
- Collaborated with corporate leadership to devise district growth strategies and pilot innovative programs.
Sales Associate
Ace Hardware
Kamuela, Hawaii
01.2012 - 09.2015
- Facilitated product selection by providing in-depth product knowledge to customers.
- Maintained store cleanliness and organized merchandise displays for optimal presentation.
- Operated point-of-sale system for efficient transaction processing and returns management.
- Collaborated with team members to elevate overall customer service standards.
- Stocked shelves and ensured inventory accuracy to support operational efficiency.
- Greeted customers, delivering exceptional service and addressing inquiries.
- Assisted customers with product location, answering questions, and giving expert advice.
POS Coordinator
KTA Super Store
Kamuela, Hawaii
12.1982 - 09.2012
- Coordinated daily operations of point-of-sale system to enhance efficiency.
- Managed inventory levels, ensuring accurate product availability at checkout stations.
- Trained staff on effective use of POS systems and customer service techniques.
- Maintained software updates while resolving technical issues with POS equipment.
Education
High School Diploma -
Honokaa High School
Honokaa Hawaii 96727206-1981
Skills
- Inventory and retail operations
- Sales strategy development
- Performance evaluation
- Staff recruitment and development
- Customer relationship management
- Time management
- Team leadership and coaching
- Budgeting and strategic merchandising
- Operational excellence
- Inventory control
Timeline
District Manager
Minitstop
09.2015 - Current
Sales Associate
Ace Hardware
01.2012 - 09.2015
POS Coordinator
KTA Super Store
12.1982 - 09.2012
High School Diploma -
Honokaa High School
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